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front desk receptionist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Professional demeanor
  • Customer/Client relations
  • Shorthand writing
  • Office administration
  • Mail handling
  • Sorting and labeling
  • Verbal and written communication
  • Telephone skills
  • Filing
  • Mail Sorting
  • Supply Inventory
  • Sensitive Information Handling
  • Problem-solving
  • Office supplies inventory management
  • Administrative support
  • Technical Support
  • Social perceptiveness
  • Bookkeeping
  • File management
  • Office organization
  • Cash Handling
  • Problem-solving skills
  • Time management
  • Scheduling
  • Mail sorting
  • Expense reporting
Work History
Front Desk Receptionist, 05/2018 - 02/2019
Autosource Motors Salt Lake City, UT,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Patient Coordinator, 05/2018 - 02/2019
Atrium Health Nc, NC,
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.
  • Completed documentation of care, hospital actions and patient activities.
  • Managed hospital admissions and patient flows while organizing patient care.
  • Shared patient status updates during shift changes for continuum of care.
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Coordinated charitable, government and community resources for patients.
  • Facilitated communication between all hospital departments.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Sent and handled electronic requests for new medications and medication refills.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
Medical Assistant, 04/2017 - 09/2017
Humana Inc. Charlotte, NC,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Escorted patients to examination rooms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared initial patient charts for admission.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled and accompanied clients to medical appointments.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Gathered supplies needed for cardiac imaging procedures.
  • Assisted physicians in follow-through of care.
  • Obtained all prescribed laboratory testing.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Completed fluoroscopy exams and other special procedures.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Attended required training, education and meetings.
Receptionist, 03/2002 - 06/2003
Aurora Santa Rosa Hospital Santa Rosa, CA,
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Collected, sorted, distributed and sent mail and packages.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
Education
High School Diploma: , Expected in 06/1997
-
Dr. James J. Hogan, Sr. High School - Vallejo,
GPA:
Status -
Certificate of Completion: Clinical Medical Assistant, Expected in 05/2017
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Fairfield-Suisun Adult School - Fairfield, CA
GPA:
Status -

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Resume Overview

School Attended

  • Dr. James J. Hogan, Sr. High School
  • Fairfield-Suisun Adult School

Job Titles Held:

  • Front Desk Receptionist
  • Patient Coordinator
  • Medical Assistant
  • Receptionist

Degrees

  • High School Diploma
  • Certificate of Completion

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