Front Desk Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Office administration
  • Telephone etiquette
  • Problem-solving skills
  • Call forwarding
  • Sensitive information handling
  • Mail sorting
  • Strategic Planning
  • Verbal and written communication
  • Word processing
  • Problem-solving
  • Data Entry
  • Cash Handling
  • Social perceptiveness
  • Sorting and labeling
  • Filing
  • Researching skills
Work History
Front Desk Receptionist, 09/2019 to Current
Csm Corporation Woburn, MA,
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted 30+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored office supplies by checking inventory on daily basis and placed orders whenever stock appeared low.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including [Task] and [Task].
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified general manager or front office manager immediately when problems escalated.
Housekeeper, 06/2019 to 09/2019
Benchmark Senior Living Concord, NH,
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Verified cleanliness and organization of storage areas and carts.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Removed waste paper and other trash from premises to designated area.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Transported cleaning products and equipment to and from utility rooms.
  • Used [Type] and [Type] chemicals to disinfect floors, counters and furniture.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Operated power equipment tools such as backpack vacuums for up to 5 hours per shift.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Changed bed linens and collected soiled linens for cleaning.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Documented and reported all necessary facility and building repairs observed.
  • Swept and washed all hard surface floors.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Cleaned over 2 locations every day with consistently high customer satisfaction ratings.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Offered deep cleaning expertise to clients in need of extra support for all areas.
  • Trained new housekeepers on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Accepted accountability for all assigned building keys, master keys and access cards.
Cashier, 04/2017 to 11/2018
Pizza Hut Gatesville, TX,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Completed manual and machine counts of funds for transactions valued at over $5,000.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Assisted customers with special services, account updates and promotional options.
  • Served needs of more than 30 customers in busy environment.
High School Diploma: , Expected in 05/2014
East Ascension High School - Gonzales, LA
  • Graduated with 3.7 GPA
  • Received Track & Field scholarship

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Resume Overview

School Attended
  • East Ascension High School
Job Titles Held:
  • Front Desk Receptionist
  • Housekeeper
  • Cashier
  • High School Diploma