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Front Desk Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced professional seeing to fill a team member position. Key Qualifications I have over 20 years of hands on experience with computers. I had knowledge in computer software experience with: Word, Excel, PowerPoint, and medical management software for appointments and billing. I helped convert a fully staffed 9 Doctor Ophthalmologist from paper medical records to EMR (Electronic Medical Records. I installed and setup computer monitors in all 30+ exam rooms, clinical area, billing, and front desk areas. Installed all required equipments such as scanners, webcams, and copiers. Set up all computers to one network. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Proven abilities handling tasks simultaneously while delivering service with smile. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in medical insurance and verification. Offering successful career history comprising more than 14 years.

Skills
  • Telephone etiquette
  • Office administration
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • File management
  • Scheduling
  • Office management
  • Strategic Planning
  • Social perceptiveness
  • Filing
  • Staff Management
  • Cash Handling
  • Sorting and labeling
  • Technical Support
  • Skilled in MDTOOL( ESCRIBING SYSTEM)
  • Skilled in [LYTEC, EPIC]
Work History
Front Desk Receptionist, 03/2019 to Current
Dealer PolicyBoston, MA,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used LYTEC to process appointments, check-ins and check-outs along with any billing questions.
  • Calculated billings and posted charges to patients accounts, reviewing all charges with patients at checkin.
  • Carefully transcribed phone messages and relayed to appropriate personnel
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered a 5 line phone system.
Front Desk Receptionist, 07/2009 to 11/2018
Dealer PolicyBurlington, NC,
  • I have worked at the front desk since 2009.
  • I check in and check out patients.
  • Schedule appointments.
  • Verify medical insurance through Availity and verify Medicaid of Ga.
  • I have learned a lot about Medical insurance and billing.
  • Also have learned different medical management billing and medical records systems.
  • I have had some experience in being a medical technician.
  • I would work up patients, obtaining list of medications, get chief of complaint from patient, overall get patient ready for Doctor.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist, 11/2018 to 02/2019
Dealer PolicyColumbia, SC,
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for over [Number] patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Supervisor, 04/2007 to 07/2009
Monster Beverage 1990 CorporationSan Francisco, CA,
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Attended to customer complaints and processed product return or replacement requests.
Education
High School Diploma: , Expected in
Joseph Wheeler High School - ,
GPA:
GPA: 3.75, Hours of credit hours for computer tech

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Joseph Wheeler High School
Job Titles Held:
  • Front Desk Receptionist
  • Front Desk Receptionist
  • Front Desk Receptionist
  • Customer Service Supervisor
Degrees
  • High School Diploma

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