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Front Desk Receptionist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Efficient and detail-oriented Dental Insurance Coordinator with over years of experience. Expert in accounting principles, reconciliation procedures, report generation, insurance claims , and processing payments on account. Knowledgeable in ensuring the accuracy of information.

Skills
  • Insurance Knowledge, Insurance Billing, Insurance Breakdowns, Verifying Insurance Eligibilities
  • Office Administration
  • Administrative Support
  • Telephone Etiquette
  • Adept at Multi-Line Phones
  • Sensitive Information Handling
  • Skilled in Dentrix, Practice Works, and EagleSoft Dental Software
  • Researching Skills
  • Verbal and Written Communication
  • Microsoft Office
  • Dental Radiography
  • Patient Data Gathering
  • Infection Control Proficiency
  • HIPAA Compliance
  • Patient Information Verification
  • Payment Collection
  • Knowledge of Dental Terminology
Work History
12/2020 to 03/2021
Front Desk Receptionist Dealer Policy Atlanta, GA,
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Recorded patient information with Dentrix software
  • Communicated with doctors and insurance companies to resolve patient issues.
  • Submitted insurance claims, processed payments, and updated patients' insurance information.
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
04/2018 to 03/2020
Treatment Plan Coordinator Dental Care Alliance Tamarac, FL,
  • Coordinating treatment plans and payment plans for patients Explaining treatment to patients and helping the patient fully understand the steps to each procedure.
  • Assisted patients in completing all necessary forms and documents.
  • Scheduled appointments for new and existing customers, using Practice Works Dental Software, factoring in provider availability and scheduling loads.
  • Collecting payments
  • Handling patients insurance and keeping it current in the system.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Increased utilization of preventative care to reduce readmissions.
10/2016 to 04/2018
Watson - Clerk Bed Bath & Beyond Danvers, MA,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Processed incoming drug orders.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Greeting customers who entering the establishment
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Handling high volume telephone calls
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Maintaining clean and orderly checkout areas
  • Complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
11/2012 to 02/2015
Clerk Dodge City Farm Supply City, STATE,
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed payments and returns with accuracy and efficiency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in
: Practical Nursing
Northshore Technical Community College - Walker, LA,
GPA:
Expected in
: General Studies
River Parishes Community College - Gonzales,
GPA:
Expected in
Assistant Certification:
Accelerated Dental Assisting Academy - Denham Springs, Dental
GPA:
Expected in
High School Diploma:
Southland Christian Academy - Denham Springs,
GPA:
Certifications
  • Certified Dental Assistant

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Resume Overview

School Attended
  • Northshore Technical Community College
  • River Parishes Community College
  • Accelerated Dental Assisting Academy
  • Southland Christian Academy
Job Titles Held:
  • Front Desk Receptionist
  • Treatment Plan Coordinator
  • Watson - Clerk
  • Clerk
Degrees
  • Assistant Certification
  • High School Diploma