Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Proactive Manager with experience over many years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Forward-thinking manager with several years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Skills
Issue and conflict resolution
Contract development and management
Sales Techniques
Key accounts and territory management
Project management
Workforce Management
Staff development
Brand management
Salesforce Management
Marketing
Systems and automation applications
Capital improvement planning
Problem resolution
Customer service
Relationship building
Organization
Data management
Team building
Education and Training
Taunton High SchoolTaunton, MAExpected in 05/2017 ā āHigh School Diploma: - GPA:
Bristol Community CollegeFall River, MAExpected in 08/2019 ā āReal Estate Certificate : - GPA:
Experience
Education Affiliates - Front Desk Receptionist Indianapolis, IN, 12/2020 - Current
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Secured guest valuables in main safe or individual boxes.
Facilitated front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Monitored reservations to track incoming parties and special events.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Set guest and group reservations and processed check-ins and check-outs.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Created and optimized employee schedules to secure proper coverage for all shifts.
Charter Spectrum - Manager Indio, CA, 01/2019 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles at all times.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Automated office operations, managed client correspondence and tracked records.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Mitigated risk by ensuring regulatory compliance for required licensing.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Leveraged ERP software to coordinate and enhance inventory delivery.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Increased customer base and market share by promoting product through diverse channels.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Established ambitious goals for employees to promote achievement and surpass business targets.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Generated reports to assess performance and make adjustments.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Tutera Senior Living - Caregiver Des Moines, IA, 11/2018 - Current
Assisted with meal planning to meet nutritional plans.
Helped clients with personal needs from exercise to bathing and personal grooming.
Monitored vital signs and medication use, documenting variances and concerning responses.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Engaged client in physical and mental activities to sustain quality of life.
Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Fostered relationship with client, providing companionship and counseling.
Facilitated best care by developing strong and trusting rapport with patient.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Delivered high-quality, geriatric care to private client.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Improved patient outlook and daily living through compassionate care.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Maintained clean and well-organized environment to promote client happiness and safety.
Worked with supervisory medical staff to review cases and improve care.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Transported patients to and from medical, dental and personal care appointments.
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