Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Skills
Records Management
Verbal and Written Communication
Positive Attitude and Energetic
Attention to Detail
Scheduling and Calendar Management
Multi-Line Phone Systems
Multitasking and Prioritization
Customer Service-Oriented
Prioritization and Time Management
Customer Complaint Resolution
Visitor and Customer Relations
Computer Proficiency
Data Entry and Database Software
Courteous and Professional
Payment Processing
Reliable and Punctual
Document Management
Lobby Maintenance
Relationship Building
Positive Attitude
Equipment Troubleshooting
Basic Math
Word Processing
Intuit QuickBooks
Billing and Invoicing
Spreadsheet Tracking
Work History
Front Desk Receptionist, 03/2021 to Current Encompass Health Corp. – Lucedale, MS,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Maintained transaction security by verifying payment cards against identification.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Confirmed relevant guest information and payment methods to prevent fraud.
Monitored office supplies by checking inventory and placing orders.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Collected room deposits, fees and payments.
Used internal software to process reservations, check-ins and check-outs.
Carefully transcribed phone messages and relayed to appropriate personnel.
Entered customer data into room system and updated information whenever patrons changed rooms.
Contacted housekeeping staff and maintenance department immediately to resilve guest room issues.
Kept accounts in balance and ran daily reports to verify totals.
Cashier, 11/2020 to 03/2021 Culvers Restaurant – Grand Rapids, MI,
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Maintained cash drawer of $100.00 or more per shift.
Collected and authorized payments of guests.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.
Cashier, 03/2020 to 09/2020 Culvers Restaurant – Grand Rapids, MN,
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained cash drawer of $150.00 or more per shift.
Collected and authorized payments of guests.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted over 250 patients per day.
Set up new sales displays each month.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record all transactions accurately and efficiently.
Caregiver, 03/2019 to 02/2020 Walker Methodist – Minneapolis, MN,
Helped clients manage money, pay bills and shop for groceries or personal items.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Transported individuals to events and activities, medical appointments and shopping trips.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Determined specific needs and provided most appropriate level of services for patient well-being.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Provided safe mobility support to help patients move around personal and public spaces.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Delivered compassionate care to improve and enhance patient lives.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Shopped for groceries regularly in order to keep house stocked with necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Maintained frequent supervision of residents unable to call for assistance.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Education
Certification: Massage Therapy, Expected in University of Antelope Valley - Lancaster, CA GPA:
High School Diploma: , Expected in 06/2009 Antelope Valley High School - Lancaster, CA GPA:
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