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front desk receptionist administrative assistant resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Leading by example in a supportive cohesive environment; an experienced individual whom positively and independently works in consideration of the needs and backgrounds of diverse individuals. Actively in communication hub between external partners, all levels of corporate strata, internal departments, and team members; Positively meeting required quotas and expectations in balance with organizational and sanitary policies. Establishing procedures and business strategies; thriving in a high demand, fast - paced environment, excelling in any circumstance providing exceptional customer service; data driven decision making - and skilled problem solving - undeterred by complexity.

Skills
  • Meticulous and organized
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Service-oriented mindset
  • Data entry
  • Sales Techniques
  • Administration and Reporting
  • Complex Problem Solving
  • Documentation and Reporting
  • Project Planning
  • Goal Setting
  • Managing Operations and Efficiency
  • Cost Control
  • Budget Management
  • Point of Sale (POS) System Operations
Experience
06/2022 to 01/2023
Front Desk Receptionist/Administrative Assistant Pepsico Eureka, CA,
  • Document and track account information, sales activity, and trends within the assigned territory
  • Answering the minimum of 150 calls a day
  • Responsible for scheduling customers for show room appointments and directing them to an estimator
  • Greeting clients and directing them
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Update and maintain office document includes but not limit to contractor and vendor contact, lease document, service report
  • Order office supplies and research new deals and suppliers
  • Act as the point of contact for internal and external clients.
  • Leveraged CRM system to update contact lists and perform data entry.
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Trained staff on office procedures and software applications, driving operations.
  • Supported information security and integrity with well-organized filing systems and databases.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Utilized financial reporting software to generate financial statements and create reports.
  • Designed and streamlined departmental forms, fostering data entry and retrieval.
  • Coordinated equipment maintenance and repairs to maintain office productivity.
  • Prepared purchase requisitions and requests for payment, informing managers of resources required.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Utilized sign-in and badge systems to screen and monitor visitors.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Maintained calendars and schedules to set appointments for management team.
  • Streamlined administrative procedures to improve workflow and efficiency.
  • Built and maintained relationships with vendors and other external contacts.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
  • Maintained office inventory by assisting with supply orders.
  • Maintained files and filing, keeping sensitive information confidential.
  • Provided cross-coverage support for other administrative personnel.
  • Liaised with other departments to ensure tight deadlines are met.
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Signed for incoming deliveries and notified employees of packages.
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
  • Sorted incoming mail and placed in department bins or distributed to personnel.
  • Handled cash and credit card payments with accuracy.
  • Reviewed and audited subcontractor invoices, vendor payments and employee monthly expense reports.
  • Paged individuals when necessary and employees without voicemail.
  • Coordinated catering and logistics for firm and client meetings and other events.
  • Transmitted information and documents to customers via computer and mail.
  • Ordered stationery and coffee supplies to restock inventory.
  • Answered questions about organization and provided callers with address, directions and other information.
  • Policed office front entrance, monitoring arrival and departure of staff and visitors.
  • Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
  • Handled frequent work process interruptions with flexibility and poise.
  • Obtained knowledge of ACT & SAP software system
  • Analyzed customer feedback to inform marketing decisions.
  • Kept messaging clear and consistent by following brand guidelines.
  • Prepared reports on promotional activities and campaigns.
  • Researched, brainstormed, and generated creative ideas and marketing campaigns.
  • Gathered content from other departments for determining layout for online and printed programs.
  • Generated reports and metrics, continually fine-tuning overall marketing strategy.
  • Liaised with multiple groups across organization, gathering input and garnering required approvals.
  • Attended industry-related events to promote the company and build network.
01/2022 to 06/2022
Waitress Aramark Corp. Fairfield, CT,
  • Informed guests of food and drink specials, fostering smooth handoff to service staff.
  • Prepared cash receipts after close, facilitating bank deposits.
  • Distributed, collected and organized printed menus.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Observed guest needs throughout dining experience, driving high-quality service.
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
  • Observed food handling and sanitation requirements to reduce risks.
  • Stocked service areas with supplies to deliver faster service to guests.
  • Communicated with tact and diplomacy to resolve guest dissatisfaction.
  • Presented positive first impression of establishment's high standards by delivering exceptional service.
  • Monitored restaurant activity to determine seating and dining flow.
  • Helped bus tables and ran food patrons during high volume periods.
  • Delivered and refilled beverages and addressed requests for extra condiments and place settings.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Closed out podium at end of shift and maintained order and organization.
  • Processed phone and online orders, keeping food hot and fresh until picked up.
  • Conversed with members and guests in outgoing and friendly manner.
  • Assisted in serving guests for parties and special functions.
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
  • Informed customers about daily specials, increasing sales of popular food items or dishes.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Greeted and escorted guests to tables, fostering warm welcome.
  • Prepared tables for guests by setting out linens and silverware.
  • Presented menu and provided information about ingredients, reducing potential food allergies.
  • Obtained food and drinks orders using standard order pad or memorization.
  • Managed closing duties such as counting money and cleaning.
  • Carried dirty plates and silverware to kitchen, expediting dishwashing process.
  • Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
  • Served food and drinks, removed dirty dishes, and refiled glasses to enhance dining experience.
  • Upsold drinks and desserts, boosting revenue and profit.
  • Complied with health department regulations to prevent foodborne illness.
  • Processed accurate cash and credit card transactions.
  • Liaised with cooks to review menu changes and service specifications.
  • Partnered with hostess and other FOH staff, facilitating seamless dining service during peak periods.
  • Delivered accurate checks and processed bill payments in POS system.
  • Trained new employees on restaurant policies.
  • Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
  • Swept and mopped floors and removed trash.
  • Informed customers of daily specials.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Presented menus to answer questions about items and make recommendations.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Checked on guests to verify satisfaction with each course.
  • Filled condiment, salt and pepper, and napkin containers.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Answered telephones to take reservations or to-go orders.
  • Suggested additional items to customers to increase restaurant sales.
01/2022 to 06/2022
Head Hostess Custom Computer Specialists, Inc. New York City, NY,
  • Engaged with guests to maximize satisfaction with food and service.
  • Maintained clean and neat workplace and dining room area.
  • Helped FOH team members, maintaining positive working relationships.
  • Adhered to sanitation and safety control policies to protect establishment and patrons.
  • Escorted guests to proper tables or offered open seating options in bar and patio areas.
  • Communicated with patrons to record reservation data into company management system.
  • Reviewed work procedures and operational problems, determining ways to improve service.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Greeted patrons and coordinated table assignments to meet party preferences and requests.
  • Informed guests of food and drink specials, fostering smooth handoff to service staff.
  • Prepared cash receipts after close, facilitating bank deposits.
  • Distributed, collected and organized printed menus.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Observed guest needs throughout dining experience, driving high-quality service.
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
  • Observed food handling and sanitation requirements to reduce risks.
  • Stocked service areas with supplies to deliver faster service to guests.
  • Communicated with tact and diplomacy to resolve guest dissatisfaction.
  • Presented positive first impression of establishment's high standards by delivering exceptional service.
  • Monitored restaurant activity to determine seating and dining flow.
  • Helped bus tables and ran food patrons during high volume periods.
  • Delivered and refilled beverages and addressed requests for extra condiments and place settings.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Closed out podium at end of shift and maintained order and organization.
  • Processed phone and online orders, keeping food hot and fresh until picked up.
  • Conversed with members and guests in outgoing and friendly manner.
  • Assisted in serving guests for parties and special functions.
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
01/2019 to 01/2022
Onsite Manager Heroes Barbershop City, STATE,
  • Responsible for greeting clients and managing client walk-in appointments at the front desk
  • Responsible for paying the barbers at the end of every shift and documenting the invoices
  • Responsible for keeping the office tidy and covid compliant
  • Responsible for social media presence and posting daily
  • Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping
  • Schedule meetings and appointments
  • Organize the office layout and order stationery and equipment
  • Maintain the office condition and arrange necessary repairs
  • Styled client's hair with variety of products and tools.
  • Promoted style photos and images to help clients decide ideal haircut.
  • Placed protective cloths around customer's shoulders to protect clothing.
  • Assisted clients in selection of retail products to meet hair care needs.
  • Used scissors and trimmers to shape client beards and mustaches.
  • Kept workplace and hair-cutting tools clean and sanitary.
  • Laid hot towels on face to open pores.
  • Consulted with clients to find right haircut to meet expectations.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Administered annual operating and capital budget to facilitate profitability.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Led and directed team members on effective methods, operations and procedures
  • Conducted quality, timely performance feedback and performance appraisals.
  • Implemented and developed operational standards, policies and procedures.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Represented business in marketplace and developed relationships with key accounts to promote and market business.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram enagagement.
  • Collaborated with department members to build brand consistency in social media messages.
  • Generated content ideas to engage target audiences and increase followers.
  • Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns.
  • Managed crisis and emergency communication through social media monitoring.
  • Measured and reported impact of social media to improve effectiveness of marketing efforts.
  • Wrote and edited engaging articles and blog posts.
  • Researched social media trends and monitored competitor activity, evolving highly relevant social content.
  • Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.
  • Enhanced technical knowledge by attending workshops and joining professional societies.
  • Optimized social monitoring techniques to capture and raise awareness of relevant conversations and news.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness.
  • Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Prepared monthly sales reports and presented them to senior management.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Reported customer and employee accidents, injuries and concerns for supervisor review.
  • Handled employee discipline and termination according to company policies.
  • Managed company orders, expenditures and sales to meet budget and revenue targets.
  • Analyzed market and competitor trends to assess customer preferences and introduce new products.
  • Communicated with clients to address questions, concerns and needs and provide quality customer service.
  • Liaised between managers and employees, communicating concerns, and expectations to appropriate parties.
  • Managed special events, sponsorship of races, parties introducing new products, and other activities to gain public attention through media.
  • Managed communications budgets.
  • Evaluated advertising and promotion programs for compatibility with public relations efforts.
  • Identified main client groups and audiences, determined best way to communicate publicity information, and developed and implemented communication plan.
  • Edited promotional publications, such as brochures.
Education and Training
Expected in 06/2021 to to
High School Diploma:
Westminster High School - Westminster, CA
GPA:
Expected in to to
: Dental Assisting
UEI College - Garden Grove, CA,
GPA:

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Resume Overview

School Attended

  • Westminster High School
  • UEI College

Job Titles Held:

  • Front Desk Receptionist/Administrative Assistant
  • Waitress
  • Head Hostess
  • Onsite Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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