Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Talented Receptionist offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
  • Customer service expert
  • Telecommunication skills
  • Energetic work attitude
  • Strong organizational skills
  • Complaint Handling/Dispute Resolution.
  • Possess pleasant personality with excellent telephone etiquette Knowledge of handling general administrative and clerical tasks
  • Skilled in computer applications like MS Word,Excel,PowerPoint, Spreadsheet and the Internet.
  • Excellent monitoring, organizational and supervisory skills.
  • Skilled in handling multiple tasks and work under pressure.
Front Desk Receptionist, 2015 - 11/2016
Encompass Health Corp. Oneonta, ,
  • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
  • Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.Register patients, update patient records, and verify insurance accurately and timely
  • Follow company procedures related to workers’ compensation and occupational medicine patients
  • Determine, collect and process patient payments and address collection and billing issues
  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
  • Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
  • Balance daily patient charges (cash, check, credit cards) against system reports
  • Complete closing procedures by preparing closing documentation and submitting required reports
  • Prepare, sign, and drop the deposit in the safe on a nightly basis
  • Complete cash control procedures and secure financial assets
  • Maintain complete and accurate documentation.Maintain office supplies
  • Observe safety and security procedures; promote a safe and pleasant work environment
  • Report potentially unsafe conditions to management
  • Regular attendance to ensure efficient clinic operations
Medical Receptionist, 06/2013 - 04/2015
Arkansas Urology Benton, AR,
  • Responsible for welcoming patients and checking in patients for appointments.
  • Handle incoming calls and respond to queries in a warm and professional manner.
  • Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system.
  • Communicate with bookkeeping staff to gather information on current patient's accounts.
  • Responsible for collecting payments from patients by following insurance guidelines.
  • Perform tasks of receiving and distributing mails and faxes on a daily basis.
Customer Service Representative, 01/2011 - 02/2013
Liberty Mutual Oklahoma City, ,
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
  • Troubleshoot any issues that arise and keep in constant communication with the client to ensure they are informed at all times until there is a resolution
  • Provide back up support to other teammates.
High School Diploma: , Expected in 2006
Elmanar - Cairo,
: Bachelor of Law, Expected in 2010
Alexandria University - Alexandria,

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School Attended

  • Elmanar
  • Alexandria University

Job Titles Held:

  • Front Desk Receptionist
  • Medical Receptionist
  • Customer Service Representative


  • High School Diploma

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