Talented Receptionist offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Customer service expert
Energetic work attitude
Strong organizational skills
Complaint Handling/Dispute Resolution.
Possess pleasant personality with excellent telephone etiquette Knowledge of handling general administrative and clerical tasks
Skilled in computer applications like MS Word,Excel,PowerPoint, Spreadsheet and the Internet.
Excellent monitoring, organizational and supervisory skills.
Skilled in handling multiple tasks and work under pressure.
01/2015 to 12/2016
Front Desk ReceptionistUrgent Care － Doha
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.Register patients, update patient records, and verify insurance accurately and timely
Follow company procedures related to workers' compensation and occupational medicine patients
Determine, collect and process patient payments and address collection and billing issues
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Prepare, sign, and drop the deposit in the safe on a nightly basis
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation.Maintain office supplies
Observe safety and security procedures; promote a safe and pleasant work environment
Report potentially unsafe conditions to management
Regular attendance to ensure efficient clinic operations
07/2013 to 05/2015
Medical ReceptionistAmerican Hospital － Doha, Qatar
Responsible for welcoming patients and checking in patients for appointments.
Handle incoming calls and respond to queries in a warm and professional manner.
Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system.
Communicate with bookkeeping staff to gather information on current patient's accounts.
Responsible for collecting payments from patients by following insurance guidelines.
Perform tasks of receiving and distributing mails and faxes on a daily basis.
02/2011 to 03/2013
Customer Service RepresentativeInternational Environment Service － Cairo
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Troubleshoot any issues that arise and keep in constant communication with the client to ensure they are informed at all times until there is a resolution