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Front Desk Receptionist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Skilled Cashier and Stocker highly effective at working in both team-based and self-directed capacities. Able to make effective decisions that positively impact team and business success. Computer literate with a familiarity of Microsoft Excel and Word. Seeking new position with room for growth and advancement. Bilingual in Spanish and English in verbal and written communication.

Languages

Fluent in English and Spanish in verbal and written communication.

Skills

• Outstanding interpersonal skills.

• Cash register familiarity.

• Time management skills.

• Active listening skills.

• Safety-conscious.

• Customer service expert.

• Payment processing.

• Skilled problem solver.

• Shipping documents preparation.

• Shipping method determination.

Work History
09/2019 to Current Cashier Customer Service Rural King | Maysville, KY,
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Received customer payments
  • Kept work areas clean, neat and organized for maximum productivity
  • Totaled bills and calculated taxes
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Identified potential shop-lifters and alerted management
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
09/2018 to 08/2019 Front Desk Receptionist Fidelity National Information Services | Dallas, TX,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
03/2018 to 07/2018 Cashier/Sales Associate Gpm Investments | Texarkana, TX,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Conducted store inventories once per quarter.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained all operations documentation in an organized manner.
  • Restocked inventory every day and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Followed and verified for quantity food safety procedures according to company policies and heathland sanitation regulations.
  • Cleaned the tables, counter areas, glass doors and windows, coffee machine, juice machine, hot area by scrubbing and sanitizing.
07/2016 to 02/2018 Cashier/Sales Associate Gpm Investments | Ashland, VA,
  • Operated a cash register for cash, check and credit card transactions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties.
  • Relay orders to the kitchen area and assist in preparing them during slow hours.
  • Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
08/2014 to 06/2016 Cashier/Sales Associate Gpm Investments | Bassett, VA,
  • Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order.
  • Take orders for food and beverage items and verify orders before punching them into the system.
  • Provide customers with information on add-on's and upsized availability in a bid to upsell food items.
  • Provide customers with order time and payment information and process cash and credit card transactions.
  • Tender change and receipts to customers and guide customers about where and when to pick up their orders.
  • Relay orders to the kitchen area and assist in preparing them during slow hours.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Received customer payments.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Totaled bills and calculated taxes.
Education
Expected in 2020 High School Diploma | Aloma Charter School, Winter Park, FL GPA:

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86Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Aloma Charter School
Job Titles Held:
  • Cashier Customer Service
  • Front Desk Receptionist
  • Cashier/Sales Associate
  • Cashier/Sales Associate
  • Cashier/Sales Associate
Degrees
  • High School Diploma

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