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Front Desk Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High-energy employee focused on promoting great customer satisfaction through exceptional service and maintaining satisfying outstanding customer service.

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Inventory management systems
  • Cash handling expertise
  • Conflict resolution
  • VIP services specialist
  • Multi-line switchboards
  • MS Office expert
  • Reliable
  • Relationship-building
  • Data entry
  • Front desk training
  • Communicates effectively
  • Listening skills
Accomplishments

Maintained a guest satisfaction rating of greater than 90% since December, 2014.

Experience
Front desk Receptionist , 05/2013 to 04/2015
Forward Air Solutions Humble, TX,

Managed a 72 room full-service Hilton Brand hotel.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within multiple rings, using correct salutations and telephone etiquette.Monitored room availability using Hilton customer information system (QNQ) software .Delivered requested items to guests’ rooms.Processed credit card transactions during the checkout process.Greeted all guests in a courteous and professional manner.Fostered strong working relationships with all hotel departments.


Supervisor: Samantha Salazar 919-773-1977

Hostess, 04/2011 to 05/2013
Firstservice Residential Rosharon, TX,

Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Completed opening and closing checklists according to set standards.Maximized table turns and rotated seating for maximum guest satisfaction.


Supervisor: Vicky 919-662-7281

Education
Associate of Science: Dental Hygiene, Expected in 2017
to
Guilford Technical Community College - Greensboro, nc
GPA:
High School Diploma: , Expected in 2013
to
West Johnston High - Benson, NC
GPA:
: , Expected in
to
Greensboro College - Greensboro, NC
GPA:

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78Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Guilford Technical Community College
  • West Johnston High
  • Greensboro College
Job Titles Held:
  • Front desk Receptionist
  • Hostess
Degrees
  • Associate of Science
  • High School Diploma