High-energy employee focused on promoting great customer satisfaction through exceptional service and maintaining satisfying outstanding customer service.
Maintained a guest satisfaction rating of greater than 90% since December, 2014.
Managed a 72 room full-service Hilton Brand hotel.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within multiple rings, using correct salutations and telephone etiquette.Monitored room availability using Hilton customer information system (QNQ) software .Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.Greeted all guests in a courteous and professional manner.Fostered strong working relationships with all hotel departments.
Supervisor: Samantha Salazar 919-773-1977
Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Completed opening and closing checklists according to set standards.Maximized table turns and rotated seating for maximum guest satisfaction.
Supervisor: Vicky 919-662-7281
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