Front Desk Receptionist Resume Example Company Name

FRONT DESK RECEPTIONIST

Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills

Telephone etiquette
Sorting and labeling
Problem-solving skills
Call forwarding
Cash handling
Budgeting

Scheduling
Data entry
File management
Bookkeeping
Office supplies inventory management

Work History

02/2018 to 07/2018Front Desk ReceptionistCompany Name | City, State

Confirmed relevant guest information and payment methods to prevent fraud.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Maintained financial accuracy by collecting deposits, fees and payments.
Kept accounts in balance and ran daily reports to verify totals.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Received packages and mail at front desk and dispersed to correct employees.
Maintained transaction security by verifying payment cards against identification.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Planned coverage needs and organized services to support incoming special events.
Monitored office supplies by checking inventory on basis
Laced orders whenever stock appeared low.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

03/2017 to 02/2018Cashier Team LeadCompany Name | City, State

Counted cash in register drawer at beginning and end of shift.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Requested official identification fopurchases and verified details, consistently meeting strict legal standards of underage sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Prepared and submitted end-of-shift reports
Educated customers on promotions to enhance sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Used POS system to enter orders, process payments, and issue receipts.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Set up new sales displays

11/2016 to 04/2018CashierCompany Name | City, State

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Used cash registers and POS systems to request and record customer orders and compute bills.
Educated customers on promotions to enhance sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

06/2017 to 10/2017Personal Care AssistantCompany Name | City, State

Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Planned activities to encourage movement, stretching and strength building.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Provided safe mobility support to help patients move around personal and public spaces.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Cleaned residences and care areas to ensure comfort and safety of each client.
Completed regular check-ins and progress report for each client.
Scheduled and accompanied clients to medical appointments.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Documented vitals, behaviors and medications in client medical records.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Transported clients to and from medical appointments with safety and efficiency.
Helped clients manage money, pay bills and shop for groceries or personal items.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Ran errands for customers, including shopping, and picking up other necessities.
Planned, prepared and served meals and snacks according to prescribed diets.

Education

11/2016High School DiplomaGateway , City, State

Resume Overview

School Attended

Gateway

Job Titles Held:

Front Desk Receptionist
Cashier Team Lead
Cashier
Personal Care Assistant

Degrees

11/2016 High School Diploma

Front Desk Receptionist Resume Example

Resume Score: 80%

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