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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Focused customer service representative bringing 7 years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need.

Outgoing customer service representative capable of handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.

Remarkable customer service representative providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Microsoft Office
  • Customer assistance and interaction
  • Hospitality services
  • Package and mail receipt
  • Customer Service experience (7+ years)
  • Effective planning
  • Issue handling
  • Administrative skills
  • Patience
  • Understanding
  • Time Management
  • Determined
  • Oral and writing communication
  • Listening skills
Education and Training
Whites Creek High School Whites Creek, TN Expected in 05/2014 High School Diploma : - GPA :
Experience
Galaxy Solutions - Front Desk Receptionist
Tampa, FL, 01/2019 - 03/2020
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed guest billings and posted charges to room accounts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Responded to inquiries and room requests made online, by phone or email.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Assisted with administrative tasks, including filing, answering phones and keeping cash drawer accurate.
Pilgrim's Pride Corp. - Customer Service Representative
Russellville, AL, 08/2017 - 07/2019
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
State Of Massachusetts - Correctional Officer
Tewksbury, MA, 08/2014 - 08/2017
  • Supervised inmates during day-to-day activities.
  • Promoted safety, order and functionality of Tennessee Prison For Women facility.
  • Implemented defensive tactics and physical restraints to maintain safety and security of Tennessee Prison For Women facility.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Assigned inmates to open and appropriate housing units.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Transported inmates to and from work sites with optimal security procedures.
  • Maintained records and logs of man hours, materials and equipment used.
  • Reviewed housing assignments and reassigned inmates when needed.
  • Supervised meal distributions and observed inmates during meals.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Instructed inmates on work details and transported to work sites.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained daily logs of shift activity.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.

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Resume Overview

School Attended

  • Whites Creek High School

Job Titles Held:

  • Front Desk Receptionist
  • Customer Service Representative
  • Correctional Officer

Degrees

  • High School Diploma

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