Sociable banquet server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Salon Receptionist thrives in fast-paced environments and seamlessly manages high volume of telephone calls and front-desk reception tasks. Guest relations specialist possessing strength in appointment setting, customer care and inventory management.
Skills
Liquor, wine and food service
Hors d'oeuvres service
Price memorization
Table setting arrangements
Check payment processing
Prompt table clearance
Dining customer service
Menu memorization
Data entry
Organization and efficiency
Multi-line telephone skills
Meticulous and organized
Reliable and trustworthy
Relationship building
Experience
Front Desk Receptionist, 09/2020 - Current Goodwill Industries Of North Central Wisconsin – Kaukauna, WI,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
Inputted client information into booking system accurately and completely to chart sales metrics.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Greeted guests and members upon arrival to create positive first impressions.
Maintained professional tone at all times, including during peak rush hours.
Satisfied client special requests to enhance patron experience.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Food and Beverage Server, 12/2019 - 08/2020 Four Seasons Hotels Inc – Miami Beach, FL,
Partnered with team members to efficiently serve food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted newly seated guests quickly and efficiently.
Food and Beverage Server, 07/2017 - 06/2019 Hei Hotels & Resorts – Tucson, AZ,
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Associate of Applied Science: Social Work, Expected in 06/2021 - Eastern Gateway Community College - Steubenville, OH GPA:
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