Front Desk Receptionist Resume Example Gray Television

FRONT DESK RECEPTIONIST

Summary

Dependable and courteous [Job Title] with [Number] years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Skills

Recordkeeping
Technologically savvy
Conflict management
Front office management
Hospitality services

Team collaboration
Cash transactions
Customer assistance and interaction
Oral and writing communication

Education and Training

GEDBelford High City12/2009

Experience

Gray TelevisionFront Desk Receptionist | Bismarck , ND05/2020 to Current

Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Facilitated front desk operations for busy high-volume hotel.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Set guest and group reservations and processed check-ins and check-outs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Gray TelevisionFront Desk Receptionist | Bluefield , WV08/2019 to 12/2019

Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Input customer data using [Type] software and made immediate updates to reflect room changes.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Arranged special accommodations for guests to maintain optimal satisfaction.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Gray TelevisionFront Desk Receptionist | Bryan , TX06/2018 to 12/2018

Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Input customer data using [Type] software and made immediate updates to reflect room changes.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Arranged special accommodations for guests to maintain optimal satisfaction.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Additional Information

I speak Spanish fluently.

Resume Overview

Create a job alert for [job role title] at [location].

Front Desk Receptionist Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes