Front Desk Receptionist Resume Example Holiday Inn Express & Suites Fort Payne

FRONT DESK RECEPTIONIST

Summary

Dependable and courteous with more than 4 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Skills

Technologically savvy
Keenness of insight
Effective planning
Hospitality services
Microsoft Office
Customer assistance and interaction
Call routing
Issue handling
Cash transactions
Appointment confirmation

Listening skills
Office supplies ordering
Meeting arrangements
Front office management
Recordkeeping
Email and telephone decorum
Package and mail receipt
Proficient in [Software]
Team collaboration

Experience

Front Desk Receptionist05/2017 to 08/2020Holiday Inn Express & Suites Fort Payne Fort Payne, AL

Secured guest valuables in main safe or individual boxes.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Planned customized itineraries for guests, including lodging and different events and activity, resulting in promotion of local tourism and entertainment industries.
Responded to inquiries and room requests made online, by phone or email.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Completed basic maintenance and repair on office and facility equipment and escalated major issues for timely resolution.
Assisted Housekeeping and breakfast attendants with various tasks, including folding clean linen and preparing breakfast at a fast pace for special projects.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Solved minor customer issues and escalated major problems immediately to Management.
Input customer data using Opera software and made immediate updates to reflect room changes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.
Arranged special accommodations for guests to maintain optimal satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Cashier08/2016 to 01/2020rue21Fort Payne, AL

Assisted with purchases, locating items and signing up for rewards programs.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Assisted Supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Operated cash register, collected payments and provided accurate change.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Cashier01/2017 to 05/2017Taco BellFort Payne, AL

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Education and Training

High School Diploma05/2017Fort Payne High SchoolFort Payne, AL

Some College (No Degree): NursingNortheast Alabama Community CollegeRainsville, AL

Certifications

Key Club

FCCLA-Future Community Career Leaders of America

FTA-Future Teachers of America

SADD- Students Against Destructive Decisions

Resume Overview

Companies Worked For:

Holiday Inn Express & Suites Fort Payne
rue21
Taco Bell

School Attended

Fort Payne High School
Northeast Alabama Community College

Job Titles Held:

Front Desk Receptionist
Cashier

Degrees

High School Diploma 05/2017
Some College (No Degree) : Nursing

Front Desk Receptionist Resume Example

Resume Score: 80%

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