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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dependable and courteous [Job Title] with [Number] years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

First-class [Job Title] with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.

Outgoing [Job Title] with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Adaptable and courteous [Job Title] with [Number] years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Approachable [Job Title] with [Number] years of experience in hospitality industry. Swiftly handles [Task] and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Skills
  • Recordkeeping
  • Fluent in [Language] and [Language]
  • Hospitality services
  • Issue handling
  • Front office management
  • Cash transactions
  • Package and mail receipt
  • Customer assistance and interaction
  • Call routing
  • Correspondence typing
  • Microsoft Office
  • Email and telephone decorum
Experience
07/2020 - CurrentHackensack University Medical CenterLakewood , NJ
Front Desk Receptionist
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored reservations to track incoming parties and special events.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Computed guest billings and posted charges to room accounts.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
03/2017 - 05/2020The Ruby Slipper CafeFL, State
Server
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
11/2015 - 06/2017Fedex Cross BorderMills River , NC
Money Handler
  • Provided training and administrative resources for new employees regarding organizational procedures.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with [Type] standards.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Transcribed documents using [Software] and maintaining [Number]% accuracy.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Processed payments worth over $[Amount] daily, verifying cards and giving change for cash payments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Completed, audited and updated administrative requirements related to application and onboarding process of candidates by maintaining database systems and spreadsheets.
  • Answered multi-line telephone system in [Type] setting and routed calls across [Number]-person exchange.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
  • Organized training materials and user manuals to promote onboarding sessions.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
05/2007City, State
GEDLanphier High School
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Formatting
  • Strong summary

Resume Overview

School Attended

  • Lanphier High School

Job Titles Held:

  • Front Desk Receptionist
  • Server
  • Money Handler

Degrees

  • GED

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