Positive, Reliable and upbeat Front Desk Receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Knowledgeable and compassionate Nursing staff member with 6+ years of CNA experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Skills
Collecting vital signs
General housekeeping ability
Quick problem solver
Performing patient intakes
Patient relations
Understands mobility assistance needs
Quality assurance controls
Database Administration
Reliable transportation
Charting expertise
Valid Tx driver's license
Calm and level-headed under duress
Appointment confirmation
Cash transactions
Hospitality services
Team collaboration
Listening skills
Issue handling
Customer assistance and interaction
Email and telephone decorum
Package and mail receipt
Call routing
Oral and writing communication
Education and Training
Coronado High SchoolLubbock, TXExpected in 06/2013 – –High School Diploma: - GPA:
Experience
Heartland Dental - Front Desk Receptionist Estero, FL, 06/2021 - Current
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded all deliveries and distributed to personnel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained front office cleanliness and organized supplies to increase task productivity.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Determined needs of visitors and provided information or solutions.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Worked with office manager to attain operational goals.
Created and optimized employee schedules for shift coverage.
Encompass Health - CNA Pendleton, OR, 12/2018 - 05/2021
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Documented activities and recorded information in EMR system.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Heartland Dental - Front Desk Receptionist Evansville, IN, 01/2018 - 12/2018
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Monitored reservations to track incoming parties and special events.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Input customer data using Cerner/Power Chart software and made immediate updates to reflect room changes.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
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