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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive, Reliable and upbeat Front Desk Receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Knowledgeable and compassionate Nursing staff member with 6+ years of CNA experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.

Skills
  • Collecting vital signs
  • General housekeeping ability
  • Quick problem solver
  • Performing patient intakes
  • Patient relations
  • Understands mobility assistance needs
  • Quality assurance controls
  • Database Administration
  • Reliable transportation
  • Charting expertise
  • Valid Tx driver's license
  • Calm and level-headed under duress
  • Appointment confirmation
  • Cash transactions
  • Hospitality services
  • Team collaboration
  • Listening skills
  • Issue handling
  • Customer assistance and interaction
  • Email and telephone decorum
  • Package and mail receipt
  • Call routing
  • Oral and writing communication
Education and Training
Coronado High School Lubbock, TX Expected in 06/2013 High School Diploma : - GPA :
Experience
Heartland Dental - Front Desk Receptionist
Estero, FL, 06/2021 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Worked with office manager to attain operational goals.
  • Created and optimized employee schedules for shift coverage.
Encompass Health - CNA
Pendleton, OR, 12/2018 - 05/2021
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Documented activities and recorded information in EMR system.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Heartland Dental - Front Desk Receptionist
Evansville, IN, 01/2018 - 12/2018
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Input customer data using Cerner/Power Chart software and made immediate updates to reflect room changes.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

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Resume Overview

School Attended

  • Coronado High School

Job Titles Held:

  • Front Desk Receptionist
  • CNA
  • Front Desk Receptionist

Degrees

  • High School Diploma

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