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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Professional Summary

Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multi-tasker and planner. Driven sales associate highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Work History
Port William Apartments And R.V. Park. Carrollton, KYFront Desk Receptionist | 09/2017 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Great ability to work under pressure
  • Helped 20 customers in 2 hours
  • Answer customer questions
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Swiftly responded to room requests and other inquiries made via email or phone
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Received packages and mail at front desk and dispersed to correct employees
  • Maintained transaction security by verifying payment cards against identification
  • Protected guest valuables with main safe or in individual boxes to maximize security
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
Crowell Family. Carrollton, KYFamily Babysitter | 08/2017 - Current
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Provided care for over 10 hours straight
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments
  • Coordinated different types of activities to enhance physical and intellectual development
  • Monitored schedules to maintain sleeping, eating and school schedules for children
  • Offered positive and nurturing environments to support child social and emotional growth
  • Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur
  • Played games and read books to young children, limiting TV and mobile device time
  • Took children to extra-curricular activities and on outings to approved locations
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Prepared tasty, healthy meals for family of one each day to encourage good eating habits
  • Prepared bite-sized snacks and carefully watched young children eat to prevent choking
  • Helped children learn how to complete small jobs appropriate for age level
  • Led indoor and outdoor activities and steered children away from dangers
  • Organized and cleaned home after activities by picking up toys and crafts for tidy home when parents arrive
Borkowski Family. West Dundee, ILFamily Babysitter | 02/2020 - 02/2020
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Provided 4 indoor activities
  • Coordinated different types of activities to enhance physical and intellectual development
  • Monitored schedules to maintain sleeping, eating and school schedules for children
  • Offered positive and nurturing environments to support child social and emotional growth
  • Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur
  • Fostered close relationships with children by asking about school, friends and hobbies
  • Played games and read books to young children, limiting TV and mobile device time
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Prepared bite-sized snacks and carefully watched young children eat to prevent choking
  • Helped children learn how to complete small jobs appropriate for age level
  • Led indoor and outdoor activities and steered children away from dangers
  • Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Hobbies

My hobbies include dancing, painting, drawing, reading, baking, researching, spending time with my friends, participating in clubs, hiking, and working out. I am a very artistic individual and I enjoy spending hours painting and expressing my creativity through different outlets like room decoration and crafts. Dance is my main passion, I love Ballet and Hip-Hop mainly. Dance has been my passion for six years. I enjoy reading fiction books, but I also love educating myself about topics like investing and other life skills that are important to my growth as a person. Baking is one of my favorite family-bonding activities. I love finding and following new recipes, as well as using my own tastes to make recipes of my own. I am involved in FFA, Student Technology Leadership Program (STLP), and Fellowship of Christian Athletes (FCA). My favorite places to hike are the Manitou Springs Incline, Cheyenne Canyon, Pikes Peak, and Red Rock Canyon in Colorado. I run track, which is my main sport, but I also weight lift in my home gym and participate in CrossFit classes.

Skills
  • Customer Service
  • Teamwork / Collaboration
  • Sales
  • Customer Complaint Resolution
  • Cash Handling
  • Physically fit
Education
Carroll County High SchoolCarrollton, KYExpected in 05/2021High School Diploma
Jefferson Community And Technical CollegeCarrollton, KYExpected in 2021No Degree: General Studies
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ResumeOverview

Companies Worked For:

  • Port William Apartments And R.V. Park
  • Crowell Family
  • Borkowski Family

School Attended

  • Carroll County High School
  • Jefferson Community And Technical College

Job Titles Held:

  • Front Desk Receptionist
  • Family Babysitter

Degrees

  • High School Diploma
    No Degree : General Studies

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