Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Skills
Community activities
Quality program protocols
Case management experience
Compassionate client care
Client safety and first aid
Client documentation
Knowledge of state regulations
Communications
MS Office
Organization
Team management
Planning and coordination
Business operations
Insurance billing
Security systems
Supervision
Customer service
Experience
02/2021 to Current
Front Desk ReceptionistAmerican Advanced Management, Inc – Colusa, CA,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Signed for packages, recorded deliveries, and distributed to personnel.
06/2019 to 10/2019
Home Health CoordinatorIroquois Memorial Hospital – Gilman, IL,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations. health unit coordinator are clerical tasks like answering phones and processing paperwork, including discharge, transfer, and admittance forms. Health unit coordinators also often act as a liaison between patients, nurses, doctors, and different departments within the hospital or care facility. ordering medical and office supplies. Health unit coordinators are a part of a broader medical team, and are expected to keep pace with the potentially hurried and stressful environments in which they work.
Improved customer satisfaction by finding creative solutions to problems.
05/2016 to 07/2019
Custodial WorkerState Of Delaware – Minquadale, DE,
Handled and stored hazardous chemicals safely to prevent injury or illness.
Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Notified building managers about needed repairs to maintain public safety.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Maintained building interiors with routine deep cleaning of high-traffic areas.
FolClaired proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Identified major repair and maintenance needs and notified management of concerns.
01/2014 to 04/2017
Assistant ManagerMaidpro – Clermont, FL,
Planned and prepared workflow schedules, delegating tasks for [10]-member team.
Trained team of [10] to deliver outstanding customer service, boosting customer satisfaction ratings [100]%.
Organized schedules, workflows and shift coverage to meet expected business demands.
Developed and implemented performance improvement programs, resulting in [100]% increase in efficiency.
Oversaw team development according to industry service standards to further customer loyalty.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Completed inventory audits to identify losses and project demand.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Education and Training
Expected in 06/2007 to to
High School Diploma: Marie Curie High School - Chicago, IL GPA:
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