front desk receptionist resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail-oriented Medical Receptionist with 7-year background performing basic clerical tasks to keep office running smoothly. Organized and coachable individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

  • Conflict management
  • Patient care representative
  • Phone call management
  • Appointment scheduling
Education and Training
South View High School Hope Mills, NC Expected in 06/2002 High School Diploma : - GPA :
Fayetteville Technical Community College Fayetteville, NC Expected in : Certified Nursing Assistant 1 Certification - GPA :
Barrow Neurosurgical Associates - Front Desk Receptionist
Chandler, AZ, 06/2022 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Explained policies and procedures to visitors.
  • Prepare pets to be placed in assisted pet suites.
  • Scheduled boarding and grooming appointments.
  • Scheduled temperament tests and daycare for pets.
  • Provided great customer service while defusing confrontational clients.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Processed payments and updated accounts to reflect balance changes.
  • Reviewed files to check for complete and accurate information.
  • Updated daily logs for tracking file movements.
Barrow Neurosurgical Associates - Front Desk Receptionist
Phoenix, AZ, 06/2011 - 10/2011
  • Received incoming calls and coordinated with staff to fulfill patient requests.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Straightened up waiting room to maintain neat and organized space.
  • Printed daily schedules for providers.
  • Scanned in physical records and uploaded them to EMR systems.
  • Clean and straighten waiting room area to ensure comfort of patients.
Biolife - Medical Screener
Las Vegas, NV, 06/2004 - 05/2011
  • Collected information on patient current height, weight, pulse, and blood pressure.
  • Inspected and tested equipment regularly to verify proper functioning for treatment needs.
  • Adhered to industry best practices, safety protocols and company policies.
  • Collaborated with healthcare team to determine needs and support daily objectives.
  • Updated electronic medical record with new patient, appointment and billing information.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Make confirmation calls 2 days prior procedures
  • Worked with electronic medical records G-Mef and NetPractice
  • Ensure all appropriate paperwork is in chart for a physician
  • Reassured patients that that were nervous and anxious in a calming manner
  • Pulled charts for upcoming appointments.
  • Scanned paper charts into EMR system.
  • Called other office to obtain recent diagnostic test results for upcoming appointments.
Mhm Services, Inc. - Certified Nursing Assistant
Plainfield, IN, 03/2004 - 06/2004
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Supported non-ambulatory residents in range of motion exercises.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

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Resume Overview

School Attended

  • South View High School
  • Fayetteville Technical Community College

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Receptionist
  • Medical Screener
  • Certified Nursing Assistant


  • High School Diploma
  • Some College (No Degree)

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