front desk receptionist resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dependable and courteous customer service with 5 plus years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. High-energy Teacher with solid background educating students in Pre-Kindergarten Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Issue handling
Conflict management
Call routing
Meeting arrangements
Recordkeeping
Appointment confirmation
Front office management
Effective planning
Customer assistance and interaction
Team collaboration
Technologically savvy
Oral and writing communication
Keenness of insight
Customer service
Analytical mastery
Email and telephone decorum
Administrative skills
Listening skills
Cash transactions
Teaching, tutoring and counseling
Differentiated instruction
Interdisciplinary teaching
Behavioral/cognitive skills development
Motivating students
Differentiated learning techniques
Calm under pressure
Course material development
CPR/First-aid certified
Parent/teacher conferences
Student assessment and achievement
Classroom management
Effectively work with parents
Education and Training
Milford High SchoolOhio, Expected in 05/2009 ā āHigh School Diploma: - GPA:
Experience
Lemonade Inc. - Front Desk Receptionist Scottsdale, AZ, 01/2018 - 10/2021
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, forward information and complete
Answered office phone and emails to schedule appointments, forward information and completed tasks
Answered and directed incoming calls using multi-line telephone system.
North Country Academy - Family Nanny Kissimmee, FL, 04/2014 - 01/2018
Prepared nutritious meals, cleaned laundry, and sanitized play areas.
Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Followed routines to foster stability and structure in children's lives while parents were away.
Regulated children's schedules to balance rest, learning and play.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Transported children to and from school, extra-curricular activities and play-dates.
Assisted children with homework and implemented school material in practical, everyday activity.
Cooked nutritious meals to promote healthy diet and nutrition.
Researched food allergies to better understand and provide higher level of care and oversight.
Coordinated after-school activities and transportation for practices and events.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
Provided safe transportation to and from activities and events.
Facilitated safe, caring and warm environment for children to stimulate development.
Checked homework and assisted with schoolwork and studying.
Guest Services, Inc. - Pre-Kindergarten Teacher Fort Washington, MD, 04/2012 - 02/2017
Maintained daily records of individual activities, behaviors, meals and naps.
Promoted good behaviors by using positive reinforcement methods with children.
Established indoor and outdoor safe play environments for toddler-age children.
Created and implemented developmentally appropriate curriculum addressing learning styles.
Administered and documented results of student assessments.
Increased student academic performance by diversifying teaching techniques.
Taught children foundational skills in colors, shapes and letters.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Incorporated music, art and theater into lesson planning.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Completed required documentation for National Head Start program.
Led support groups to help parents regain and improve parent-child bond.
Implemented hands-on, play-based strategies for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Starbucks - Barista City, STATE, 01/2007 - 01/2011
Operated cash register, collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Maintained highest standards of conduct and service to support company reputation.
Educated customers on beverage menu items and provided samples of daily brews.
Monitored cafe for seating availability, safety and wellbeing of guests.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Created complex, hand-crafted beverages based upon customer preferences.
Checked temperatures of freezers, refrigerators and heating equipment.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Addressed and resolved customer concerns to maintain brand loyalty.
Supported store manager with recruiting, interviewing and hiring baristas.
Trained entire staff of baristas in new smoothie program offerings and procedures.
Passed state inspections by following health, safety and sanitation guidelines.
Developed knowledge of growing practices and flavor profiles for teas.
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