LiveCareer-Resume

front desk receptionist resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Well-organized and responsible Front Desk Scheduling Coordinator and Hospital Unit Secretary with demonstrated knowledge of healthcare procedures and administrative operations in Orthodontic/Dental and Medical environments. Passionate and motivated, with a drive for excellence. 16+ years as a receptionist and in general office support positions.

Skills
  • Organization
  • Determined/Hard Working
  • Clerical
  • Time Management
  • Active Learning
  • Computers and Electronics
  • Customer and Personal Service
  • Typing/Data Entry
  • Invoicing
Experience
Front Desk Receptionist, 03/2020 to 01/2021
Nidec MotorsPerry, OH,
  • Greet patients and visitors or callers and handle their inquiries and concerns.
  • Answered multiple incoming calls and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Schedule and confirm appointments for patients.
  • Opened new accounts, created new patient files in computer.
  • Proficient in Dentrix Software
  • Assisted in pre-authorizations for dental procedures for Medicaid
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to other medical providers and/or patients using computer, mail or facsimile machine.
  • Make copies of correspondence or printed material.
  • Electronically scan all documents into patient charts.
  • Contributes to team effort and maintaining smooth continuity in the office.
  • Providing compassionate care to patients and their families.
Unit Secretary, 03/2019 to 03/2020
Children's Hospital Of The King's DaughtersHampton, VA,
  • Maximized department efficiency by assisting nursing staff with any aspect needed in department.
  • Put in all necessary labs in Pulse Computer System for all patients.
  • Supported administrative and healthcare staff with skilled clerical assistance such as checking stock, ordering supplies and organizing office inventories.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Retrieved physicians' paperwork, including lab test requests.
  • Managed unit call reception and routed calls to correct department.
  • Worked with and aided all Physicians, Surgeons, Anesthesiologists, CRNA's, Nurse's and their needs.
  • Scheduled bedside procedures that take place in department. (Ex. Blood transfusions, phlebotomies, Picc. Line/Power Glide placement) and sent and received all consents/orders to provider or facility that needed procedure scheduled.
  • In charge of daily patient log of surgery information for department.
  • Kept track and organized daily department Tics for administration.
  • Inform nursing staff of surgery patients that are registered and ready to be brought back to department.
  • In charge of patient tracker computer program and moving patients in system to appropriate destination of surgery unit.
  • Direct patients and patient family members to appropriate places and answer any questions they may have.
  • Air Traffic controller of Same Day Surgery Department.
  • Utilize copier, fax machine and other office equipment.
  • Providing compassionate care to patients and their families.
Front Desk Scheduling/Insurance Coordinator, 08/2017 to 01/2019
Rasch OrthodonticsCity, STATE,
  • Greet patients and visitors or callers and handle their inquiries and concerns.
  • Answered multiple incoming calls and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Opened new accounts, created new patient files in computer.
  • Use computers, General PC for various applications, such as database management or word processing.
  • Proficient in Ortho2 Edge Software.
  • File and submit insurance claims both electronically and by mail, keep track of incoming insurance payments and applied them to accounts as they came in either electronically or by mail.
  • Kept track of insurance continuation of treatments and claims that were not paid automatically.
  • Verify all insurance benefits for patients.
  • Collect and deposit money into patients' accounts, disburse funds to keep records of collection and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, and scanner or phone systems and arrange for repairs when equipment malfunctions.
  • Make copies of correspondence or printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide training and orientation to new staff.
  • Prepared and paid all invoices for the office.
  • Electronically scan all documents into patient charts.
  • Proficient in using Quick Books to print out office checks.
  • Contributes to team effort and maintaining smooth continuity in the office.
  • Providing compassionate care to patients and their families.
Front Desk Scheduling/Insurance Coordinator, 02/2003 to 07/2017
Garvey Team OrthodonticsCity, STATE,
  • Greet patients and visitors or callers and handle their inquiries and concerns.
  • Answered multiple incoming calls and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Schedule and confirm appointments for patients and pulled patient charts for the following day.
  • Opened new accounts, created new patient files in computer and paper charts.
  • Use computers both Mac and General PC for various applications, such as database management or word processing.
  • Proficient in Mac Braces software.
  • File and submit insurance claims, keep track of incoming insurance payments and applied them to accounts as they came in either electronically or by mail.
  • Collect and deposit money into patients' accounts, disburse funds to keep records of collection and ensure accounts are balanced.
  • Invoicing
  • New patient consultant regarding all dental plans and financial services.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Front desk inventory and ordering supplies.
  • Took digital panoramic and cephlametric x-rays.
  • Make copies of correspondence or printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.
  • Sterilization of dental instruments in lab.
  • Pouring impressions in dental lab.
  • Contributes to team effort and maintaining smooth continuity in the office.
  • Providing compassionate care to patients and their families.
Education and Training
High School Diploma: , Expected in 06/2001 to St. Charles West High School - Saint Charles, MO
GPA:

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Resume Overview

School Attended

  • St. Charles West High School

Job Titles Held:

  • Front Desk Receptionist
  • Unit Secretary
  • Front Desk Scheduling/Insurance Coordinator
  • Front Desk Scheduling/Insurance Coordinator

Degrees

  • High School Diploma

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