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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dedicated Nursing Assistant accustomed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Caring CNA with 3 years of experience. Excited to take initiative and employ patience, knowledge and skills to this facility.

Skills
  • Cash transactions
  • Analytical mastery
  • Front office management
  • Customer assistance and interaction
  • Call routing
  • Listening skills
  • Appointment confirmation
  • Team collaboration
  • General housekeeping ability
  • Able to lift 75 pounds
  • Grooming and bathing assistance
  • Collecting vital signs
  • Monitoring fluids
  • Electronic charting
  • Preparing meals
  • Quick problem solver
  • Calm and level-headed under duress
  • Detail-oriented
Experience
Front Desk Receptionist, Norsk Hydro Asa, January 2020-CurrentIndustry , PA
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Monitored reservations to track incoming parties and special events.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Managed all front desk operations for busy high-volume hotel.
  • Personally addressed and welcomed several guests to business per day, improving overall customer service and engagement.
  • Responded to inquiries and room requests made online, by phone or email.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured guest valuables in main safe or individual boxes.
Waitress, Agia, August 2018-October 2019Scottsdale , AZ
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Calculated charges, issued table checks and collected payments from customers.

  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked order accuracy and food quality before delivering to customers.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Inspected restrooms for cleanliness and availability of supplies several times per shift.
  • Carried several plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Served average of 50 patrons daily at this restaurant with consistent recommendations for exceptional service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments of up to $300, giving change and printing receipts with the computer system.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Minimized customer wait times by efficiently taking and filling over 50 orders each day.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Certified Nursing Assistant, Hilton Grand Vacations, February 2019-June 2019Charleston , SC
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and other equipment to carefully and transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Education and Training
High School DiplomaCrestwood High School, , CityStateMay 2018
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Word choice
  • Length

Resume Overview

School Attended

  • Crestwood High School

Job Titles Held:

  • Front Desk Receptionist
  • Waitress
  • Certified Nursing Assistant

Degrees

  • High School Diploma

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