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Front Desk Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
  • Meticulous and skilled at using Microsoft Office to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
  • Self-motivated proven to bring leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
  • Pivot Table Development and Management
  • Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike.
  • Cross-trained, multi-functioning professional with 5 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
  • Manages office supplies, organizes correspondence and maintains liaison with other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails.
Skills
  • Microsoft Office Specialist (MOS) Master 2010
  • Administrative support
  • Closing, Spreadsheets
  • E- commerce
  • Payroll
  • Business Administration
  • Staff Management
  • Scheduling
  • Data management
  • Documentation and control
  • Strategic Planning
  • Database administration
  • Data Entry
  • Bookkeeping
  • Data Analysis
  • Training
  • Cash Management
  • Database Management
  • Administrative support
  • Customer retention
  • Operations management
  • Quality Assurance
  • Team building
  • Data Collection
  • Time management
Education
Nova Southeastern University Davie, FL Expected in 05/2021 Bachelor of Science : Business Management - GPA :
Hudson County Community College Jersey City, NJ Expected in 05/2018 Associate of Arts : Business, Management and Entrepreneurship - GPA :

Magna Cum Laude, GPA: 3.7/4.0

Guayaquil Ecuador, Expected in 04/2014 High School Diploma : - GPA :
Certifications
  • ServSafe
Work History
North Ridge Health And Rehab - Front Desk Receptionist
New Hope, MN, 01/2020 - Current
  • Welcomed each resident pleasantly
  • Confirmed reservations and identification with contractors
  • Liaised with maintenance staff to address requests and complaints made by residents
  • Greeted 200 daily visitors and residents upon arrival, offered assistance and answered questions
  • Received packages and mail at front desk and dispersed to correct residents
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Entered customer data using Connect software and updated information whenever patrons
  • Greeted residents at front desk and engaged in pleasant conversations while managing situations
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Giant Eagle, Inc. - Assistant Store Manager
Leo, IN, 06/2018 - Current
  • Expedite orders if necessary
  • Handle and Tracking Supplies from vendors orders
  • Able to assist on vacation, sick time, leave of absence and last-minute shift coverage
  • Respond to emergency situations
  • Process Payroll biweekly
  • Monitoring Vendors account
  • End of month closing sales
  • End of month Inventory
  • Database maintenance per standards
  • Quotes from suppliers for bidding, Process Payroll Biweekly
  • Maintenance of schedule
  • Respond to emergency situations
  • Handle and Tracking Supplies from vendors orders
  • Able to assist on vacation, sick time, leave of absence and last-minute shift coverage
  • Managing everyday sales
  • Maintenance of all records and files
  • Process funds transfers
  • Database maintenance per standards
  • Administrative support to benefit general manager
  • Customer service to accurate sales
  • Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision-makers
  • Following inventory every week
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Suncoast Community Health Center - Administrative Assistant Manager
Brandon, FL, 01/2015 - 05/2018
  • Administrative support to benefit general manager
  • Administrate employee benefits
  • Proper Payroll by week
  • Able to assist on vacation, sick time, leave of absence and last-minute shift coverage
  • Assist vendors for future purchases
  • Tracking of Material loss
  • Utilized Microsoft Excel to categorize previous budget reports
  • Track vendor deposits
  • Maintenance of net loss biweekly
  • Process funds transfers
  • Open, sort and distribute accounting mail for assigned companies
  • Database maintenance per standards
  • Expedite orders when necessary
  • Quotes from suppliers for bidding
  • Monitored office supplies to order and replenish stock when necessary
  • Performed accounting activities by preparing expense reports, purchase orders and invoices
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
Creativa Interiors - Call Center Customer Service Representative
City, STATE, 01/2015 - 03/2018
  • Create pivot tables and modify spreadsheets to monitor sales
  • Database maintenance per standards
  • Quotes from suppliers for bidding
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Educated customers on current promotions, upgrades or new offerings available under current plan
  • Answered over 100 calls per hour to meet fast-paced call center demands
  • Documented and detailed calls and complaints using call center's database
  • Researched issues through identification of similar past problems and recommended most appropriate solution

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Resume Overview

School Attended
  • Nova Southeastern University
  • Hudson County Community College
  • Guayaquil
Job Titles Held:
  • Front Desk Receptionist
  • Assistant Store Manager
  • Administrative Assistant Manager
  • Call Center Customer Service Representative
Degrees
  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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