Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

  • Payment Processing
  • Scheduling and Calendar Management
  • Attention to Detail
  • Administrative Support
  • Multi-Line Phone Systems
  • Multitasking and Prioritization
  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Customer Service-Oriented
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Billing and Invoicing
  • Relationship Building
  • Positive Attitude
Work History
03/2006 to 03/2012
Front Desk Receptionist Nuvance Health Woodstock, NY,
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
05/2005 to 03/2006
Back Office Medical Assistant Tri-City Medical Center Oceanside, CA,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Ordered prescription refills on behalf of existing office patients.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Cross-trained in front-office procedures to back up reception staff.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Verified appropriate lab couriers picked up collected lab specimens.
06/1999 to 02/2004
Store Manager Trane Technologies Clarksville, TN,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Devised processes to boost long-term business success and increase profit levels.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Expected in
: Psychology
Phoenix University - Phoenix, AZ,
Expected in 05/2005
: Medical Assisting
Thompkins Institute - Chambersburg, PA,
Expected in 06/1982
High School Diploma:
Waynesboro Area Senior High School - Waynesboro, PA

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School Attended

  • Phoenix University
  • Thompkins Institute
  • Waynesboro Area Senior High School

Job Titles Held:

  • Front Desk Receptionist
  • Back Office Medical Assistant
  • Store Manager


  • High School Diploma

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