Front Desk Receptionist resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and proactive with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Reliable customer service rep with 10 plus years experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Proficient in use and troubleshooting of computer skills. Scheduling and Office Supply Coordinator and Inventory.
Skills
Appointment confirmation
Package and mail receipt
Fluent in English
Cash transactions
Microsoft Office
Front office management
Oral and writing communication
Technologically savvy
Listening skills
Customer assistance and interaction
Issue handling
Email and telephone decorum
Experience
08/2020 to 10/2020Front Desk ReceptionistNuvance Health | Carmel, NY,
Set guest and group reservations and processed check-ins and check-outs.
Computed guest billings and posted charges to room accounts.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Arranged special accommodations for guests to maintain optimal satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Managed customer complaints and rectified issues to complete satisfaction.
Facilitated front desk operations for busy high-volume hotel.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
03/2020 to 06/2020Warehouse PickerCapstone Logistics | Amarillo, TX,
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Managed vendor relationships to support supply chain and maintain product quality.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Identified unsafe materials such as damaged packages and notified proper personnel.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Stacked, organized and palletized packages for efficient storage and movement.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
12/2019 to 01/2020CashierSpartannash | Council Bluffs, IA,
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately.
Assisted customers with account updates, weekly sales and promotional offers.
Assisted employees with completing end-of-day counts and securing funds to prevent loss or theft.
Helped customers find specific products, answered questions and offered product interchange on vehicle inventory.
06/2018 to 08/2019Dealer RegistrationAdesa Salt Lake | City, STATE,
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify and recommend optimal solutions and payment selections.
Assisted customers by finding needed payment, vehicle, and checking inventory for items at other locations.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Maintained updated Dealership knowledge through Auction Access and Dealer Reg Files.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including setting up and Deactivating Dealerships and or members.
Education and Training
Expected in 06/2006High School Diploma | Hunter High School, West Valley City, UTGPA:
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