SEARCH

Front Desk Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
S
FRONT DESK RECEPTIONIST
Summary

Hardworking and proactive with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Reliable customer service rep with 10 plus years experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Proficient in use and troubleshooting of computer skills. Scheduling and Office Supply Coordinator and Inventory.

Skills
  • Appointment confirmation
  • Package and mail receipt
  • Fluent in English
  • Cash transactions
  • Microsoft Office
  • Front office management
  • Oral and writing communication
  • Technologically savvy
  • Listening skills
  • Customer assistance and interaction
  • Issue handling
  • Email and telephone decorum
Experience
Front Desk Receptionist
City, StateCompany Name/Aug 2020 to Oct 2020
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Warehouse Picker
City, StateCompany Name/Mar 2020 to Jun 2020
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Identified unsafe materials such as damaged packages and notified proper personnel.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Cashier
City, StateCompany Name/Dec 2019 to Jan 2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately.
  • Assisted customers with account updates, weekly sales and promotional offers.
  • Assisted employees with completing end-of-day counts and securing funds to prevent loss or theft.
  • Helped customers find specific products, answered questions and offered product interchange on vehicle inventory.
Dealer Registration
City, StateCompany Name/Jun 2018 to Aug 2019
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal solutions and payment selections.
  • Assisted customers by finding needed payment, vehicle, and checking inventory for items at other locations.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained updated Dealership knowledge through Auction Access and Dealer Reg Files.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including setting up and Deactivating Dealerships and or members.
Education and Training
High School DiplomaHunter High SchoolJun 2006City, State
Certifications
  • First Aid/CPR
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Hunter High School

Job Titles Held:

  • Front Desk Receptionist
  • Warehouse Picker
  • Cashier
  • Dealer Registration

Degrees

  • High School Diploma

Similar Resumes

View All
Salon-Receptionist-Front-Desk-resume-sample

Salon Receptionist Front Desk

Traverse City, Michigan