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Summary
Dependable and courteous with 4 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Polite and accommodating and bringing 4 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Skills
Analytical mastery
Recordkeeping
Conflict management
Meeting arrangements
Listening skills
Appointment confirmation
Microsoft Office
Customer assistance and interaction
Effective planning
Administrative skills
Front office management
Oral and writing communication
Email and telephone decorum
Experience
12/2019 to CurrentFront Desk ReceptionistPhoenix Home Care | Cheney, WA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Handled payment processing and provided customers with receipts and proper bills and change.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Greeted customers, answered general questions and directed to appropriate locations.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
03/2019 to 12/2019Radiology AssistantThe University Of Kansas Hospital | Shawnee, KS,
Selected equipment for use in ultrasound setup according to specifications of examination.
Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
Performed general administrative tasks such as answering phones, scheduling patient appointments and pulling and filing films.
Provided assistance to physicians and other technologists during complex procedures.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
03/2018 to 08/2019Daycare TeacherMarquette University | Milwaukee, WI,
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Supervised circle time, free play, outside play and learning and developmental activities.
Sparked creativity and imagination by helping children discover new things each day.
Encouraged early literacy through read-aloud time and alphabet games.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Implemented positive discipline by following policy of warning, timeout and talking with child.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Taught children foundational skills such as colors, shapes and letters.
Organized and led activities to promote physical, mental and social development.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Identified warning signs of emotional and developmental problems in children.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Promoted good behaviors by using positive reinforcement methods.
Established indoor and outdoor safe play environments for toddler-age children.
Developed professional relationships with parents, teachers, directors and therapists.
Maintained daily records of individual activities, behaviors, meals and naps.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
08/2017 to 08/2019General ManagerLink Engineering Co. | Indian River, MI,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Trained, managed and motivated employees to promote professional skill development.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Tracked monthly sales to generate reports for business development planning.
Education and Training
Expected in 05/2022High School Diploma | Georgia Highlands College, Rome, GAGPA:
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