front desk receptionist resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Reliable and enthusiastic receptionist with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.
Skills
Cash transactions
Customer assistance and interaction
Technologically savvy
Appointment confirmation
Hospitality services
Team collaboration
Issue handling
Oral and writing communication
Email and telephone decorum
Listening skills
Proficient in Microsoft Office
Experience
Front Desk Receptionist, 08/2020 to Current Plymouth Harbor On Sarasota Bay – Sarasota, FL,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded deliveries and distributed to personnel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered office phone and emails to schedule appointments, forwarding important information to who it may concern.
Managed customer complaints and rectified issues to complete satisfaction.
Cashier, 02/2017 to 07/2020 Lifestyle Communities, Ltd. – Morrisville, NC,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Bakery Clerk, 02/2016 to 02/2017 United Family Of Stores – Los Lunas, NM,
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Listened to guests to understand needs and help each person select optimal products and services.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Operated POS system to process bakery sales transactions.
Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Answered phone calls, greeted store customers and provided exceptional service every time.
Provided customers with detailed information about available services and products in bakery.
Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
Adhered to food safety protocols to protect customers.
Replenished bakery cases and faced products throughout each shift.
Completed timely and thorough shift change procedures.
Bakery Clerk, 07/2007 to 04/2010 United Family Of Stores – Borger, TX,
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Listened to guests to understand needs and help each person select optimal products and services.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Operated POS system to process bakery sales transactions.
Education and Training
High School Diploma: , Expected in 06/2009 to Shaler Area High School - Pittsburgh, PA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.