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front desk receptionist resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dependable and courteous with 20 years of experience offering excellent administrative, customer service and financial management abilities. Organized and flexible with proven performance in fast-paced, high-stress environments. Motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Administrative skills
  • Email and telephone decorum
  • Customer assistance and interaction
  • Office supplies ordering
  • Front office management
  • Appointment confirmation
  • Cash transactions
  • Accurate documentation
  • Multi-line phone proficiency
  • Patient scheduling
  • Computer skills
  • Document control
  • Claims processing
  • Medical billing and collections
  • Account collections
  • Insurance precertification processes
Experience
07/2014 to 05/2017
Front Desk Receptionist Primepay Troy, MI,
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
  • Prepared files for scanning by removing any physical barriers such as clips and preparing destination locations.
  • Classified documents into correct groups to avoid lost files or filing errors.
  • Purged outdated files.
  • Pulled patient charts for upcoming appointments.
  • Consolidated diverse medical records.
  • Assisted with properly processing records requests.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
01/2007 to 08/2013
Financial Office Professional Sandestin Destin, FL,
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Entered confidential patient information and updated electronic records in database.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Handled past due accounts, including collections and status reports.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
04/2001 to 01/2007
Front Office Manager Dr Phungrasamee City, STATE,
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Coordinated referral orders for patients with HMO,PPO and Cen-Cal patients.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Education and Training
Expected in 06/1990 to to
High School Diploma:
SBHS - Santa Barbara, CA,
GPA:
Certifications
  • HIPPA certified 2015

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Resume Overview

School Attended

  • SBHS

Job Titles Held:

  • Front Desk Receptionist
  • Financial Office Professional
  • Front Office Manager

Degrees

  • High School Diploma

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