LiveCareer-Resume

front desk receptionist resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Outgoing and friendly receptionist delivering services and administrative excellence, scheduling, data-entry and database. I'm an organized Front Desk Receptionist with exemplary multitasking skills, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Skills
  • Ul>

    Telephone etiquette

  • P>Mail sorting
  • P>Office organization
  • P>Mail handling
  • P>Cash Handling
  • P>Verbal and written communication
  • P>Sensitive information handling
    • P>Problem-solving
    • P>Call forwarding
    • P>Word processing
    • P>Time management
    • P>Researching skills
    • P>Sorting and labeling
    Experience
    10/2021 to 01/2022 Front Desk Receptionist Concord Hospitality | Gainesville, FL,

    Greeting ALL guests coming and leaving

    Answered incoming calls

    Counting and dropping of cash to safe

    Checking in and out guests

    Working on DUE OUTS, STAY OVERS working the a/m shift

    Keeping the main lobby, front desk and market cleaned, and stock

    Pass Down reports if needed to

    Setting up wake up calls

    Setting up shuttle drivers logs

    High Balance reports

    Contacted maintance and housekeeping to resolve problems

    • Entered customer data into room system and updated information when patrons changed rooms.
    • Updated customer accounts with add-on room charges, minibar use and room service bills.
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
    • Used internal software to process reservations, check-ins and check-outs.
    • Promoted local entertainment and sporting events and offered details to assist patrons.
    • Kept accounts in balance and ran daily reports to verify totals.
    • Confirmed relevant guest information and payment methods to prevent fraud.
    • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
    • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
    • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
    • Collected room deposits, fees and payments.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
    • Maintained transaction security by verifying payment cards against identification.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
    05/2021 to 09/2021 Collections Specialist Divvydose | Moline, IL,
    • Counseled debtors on payment options and arranged installment agreements.
    • Monitored accounts for compliance with established payment plans and flagged non-compliances.
    • Negotiated bids and marketed mortgage notes to investors.
    • Used skip tracing and other techniques to locate debtors.
    • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
    • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
    • Used probing techniques to determine debtors' reasons for delinquency.
    • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
    • Researched accounts and completed due diligence to resolve collection problems.
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
    • Researched, analyzed and settled [Number] disputes per week.
    • Recorded all information regarding financial status of customers.
    • Checked packages for demand letters and loan authorizations before sending to clients.
    • Created documents for court such as affidavits, modifications and forbearance agreements.
    • Negotiated to collect balance in full.
    • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
    • Trained new team members on scripts, company services and collection strategies.
    • Used scripted conversation prompts to convey current account information and obtain payments.
    • Maintained high volume of calls and met demands of busy and productive group.
    • Processed payments and applied to customer balances.
    • Collected documents and made portfolios for collections accounts.
    • Worked in call center environment handling manual and automatically dialed outbound calls.
    • Achieved performance goals on consistent basis.
    • Processed payments and contracts on accounts.
    06/2018 to 10/2019 Sales Manager Bluegreen Resorts | West Chester, PA,
    • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
    • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
    • Increased regional market share [Number]% within [Number] months.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Organized promotional events and interacted with community to increase sales volume.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
    • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
    • Increased monthly gross sales from $[Amount] to $[Amount] and exceeded goals for sales, revenue and profit margins.
    • Handled customer relations issues, enabling quick resolution and client satisfaction.
    • Produced contracts, reports, letters, and proposals for clients.
    • Exceeded regional annual sales target by [Number]%.
    • Aggressively pursued competitive accounts by differentiating company from competitors.
    • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
    • Developed and implemented comprehensive salesperson training program.
    Education and Training
    Expected in to to High School Diploma | Simon Sanchez High School, Yigo, GU GPA:

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    Resume Overview

    School Attended

    • Simon Sanchez High School

    Job Titles Held:

    • Front Desk Receptionist
    • Collections Specialist
    • Sales Manager

    Degrees

    • High School Diploma

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