Livecareer-Resume

Front Desk Receptionist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Polite and accommodating Cashier bringing background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Skills
  • Fluent in English
  • Keenness of insight
  • Technologically savvy
  • Hospitality services
  • Meeting arrangements
  • Listening skills
  • Oral and writing communication
  • Appointment confirmation
  • Effective planning
  • Customer assistance and interaction
  • Cash transactions
  • Recordkeeping
  • Front office management
  • Microsoft Office
Experience
08/2016 to 08/2018 Front Desk Receptionist Refresh Mental Health | Clayton, MO,
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Assisted housekeepers with various tasks, including help with laundry and housekeeping for special projects.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
04/2015 to 08/2018 Cashier Goodwill Of North Georgia | Smyrna, GA,
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
01/2016 to 04/2016 Front Desk Receptionist Refresh Mental Health | Cordova, TN,
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed all front desk operations for busy high-volume hotel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Computed guest billings and posted charges to room accounts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Expected in GED | High School Or Equivalet, Lexington Park, MD, GPA:
  • Completed continuing education at Strayer University Oct.2018

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • High School Or Equivalet
Job Titles Held:
  • Front Desk Receptionist
  • Cashier
  • Front Desk Receptionist
Degrees
  • GED

Similar Resume

View All
Front Desk Receptionist
Front Desk Receptionist
Front Desk Receptionist