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I've been the first face that visitors and guests see in jobs including front desk manager at two hotels and two assisted living facilities. My prior work history demanded exceptional personality skills. Greeting visitors and clientele, up-selling, creating a hospitable environment and helping to find any answer to a question that a guest might have. Since my last job, I've gone on to earn an associates degree. With two semesters away from a Bachelors degree; my goal is to eventually qualify for a decent position in the work force and make that a reality. I'm outgoing, smart and eager to learn new things in an office setting that will benefit myself and my prospective company.
· Trained extensively in Microsoft Excel, Access, Outlook & Powerpoint. · General accounting · Auditing and balancing credit card reports · Managing incoming and outgoing expenses · Greeting guests · Multi-line phone systems | · Monitoring revenue · Room inventory · Guest serJessicaes · Supply stocking · Overseeing front desk |
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Operated multi-line switchboard for a busy office and routed incoming calls to correct individuals.
- Performed administrative support tasks, including checking visitors in and keeping employee records, completing all duties within specific timeframes.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Reviewed account information and individual customer charges to produce correct bills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Upsold packages and additional serJessicaes to customers to drive business revenue.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Supervised front desk operations to ensure that all guests received superior customer serJessicae from hotel staff.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Provided concierge serJessicaes for guests as needed.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Performed balancing of hotel accounts at the end of the day.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Completed financial audits on a scheduled basis.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Guilford College - Greensboro, NC
Mohawk Valley Community College - Utica, NY
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resume Strength
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Resume Overview
School Attended
- Guilford College
- Mohawk Valley Community College
Job Titles Held:
- Front Desk Receptionist
- Front Desk Clerk
- Front Desk Receptionist
- Front Desk Manager
Degrees
- High School Diploma
- Associate of Science
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