Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Listening Skills
Reliable and Punctual
Cash Transactions
Customer Service
Verbal and Written Communication
Health Insurance Verification
Laboratory Testing
Biohazard Disposal
Biological Specimen Handling
Willingness to Learn
Injury Prevention
Wound Care
HIPAA Compliance
Training & Development
Multilingual ( Tamil,Kannada,Telugu) translation
Computer skills ( MS Word and MS Excel )
Ability to work under pressure
Experience
06/2021 to Current
Front Desk ReceptionistBrown & Brown, Inc. – Ocean City, NJ,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Signed for packages, recorded deliveries and distributed to personnel.
Scheduled meetings and meeting rooms for staff, corporate partners and customers.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Mentored new employees, demonstrating best methods for servicing clients and guests.
Handled guest complaints and offered complimentary services for hardship cases.
Responded to equipment failures and errors by finding and terminating or correcting problematic software and processes.
Answered telephones and greeted visitors to assist, answer questions and direct.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
01/2020 to Current
Front Desk ReceptionistBrown & Brown, Inc. – Philadelphia, PA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Trained employees on additional job positions to maintain coverage of roles.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coached staff on strategies to enhance performance and improve customer relations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Answered incoming telephone calls to provide store, products and services information.
Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
Developed key customer relationships to increase sales.
Reset store displays for special events and seasonal merchandise changes.
08/2019 to 12/2020
Waitress Supervisor The Hon Company – Tipton, IA,
Calculated charges, issued table checks and collected payments from customers.
Greeted customers, answered questions and recommended specials to increase profits.
Increased product sales by designing new menus and training employees on salesmanship.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
02/2018 to 08/2018
Sales AssociateBombay Uniforms – City, STATE,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Built trusting relationships with customers by making personal connections.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Obtained signatures for financial documents and internal and external invoices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered product questions with up-to-date knowledge of sales and promotions.
Answered incoming telephone calls to provide store, products and services information.
Sold various products by explaining unique features and educating customers on proper application or usage.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Adhered to company initiatives and achieved established goals.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education and Training
Expected in 05/2017 to to
High School Diploma: Santa Fe High School - Edmond, OK GPA:
Ranked top with complete A's in Math.
Received student of the Block certificate.
Expected in to to
: Phlebotomy Elite Healthcare Institute, Inc - Lakeland, FL, GPA:
Completed continuing education in Phlebotomy
Confident in all aspects of venipunctures and capillary punctures,
Collecting and transporting of blood samples to the labs safely
Test the samples for the procedures accurately,
Utilize standard procedures for the maintenance of positive patient identification.
To follow all the guideline of HIPPA.
Obtained experience of venipuncture on adults ( figure sticks and Arm sticks) scalp Vein set.
Identifying the full array of BD vacutainer Blood Collection Tubes.
Expected in to to
: CPR American Heart Association - Lakeland, FL, GPA:
CPR Certified
Expected in to to
Bachelor of Science: Medical Biology Southeastern University - Lakeland, FL GPA:
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