LiveCareer-Resume

front desk receptionist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick services. Delivers dynamic service and fosters positive relationships with clients and coworkers.

Skills
  • Multi-Line Phone Systems
  • Courteous and Professional
  • Administrative Support
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Attention to Detail
  • Records Management
  • Microsoft Office Suite
  • Calendar Management
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Prioritization and Time Management
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Cash Transactions
  • Call Routing
  • Correspondence Typing
  • Listening Skills
  • Office Supplies Ordering
  • Appointment Confirmation
Experience
05/2022 to Current Front Desk Receptionist Expeditors International Of Washington, Inc. | Morrisville, PA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and apartment requests made online, by phone and via email.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Maintained office equipment, scheduling service to repair issues.
  • Explained policies and procedures to visitors.
  • Assisted staff and executives with special projects.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
11/2021 to 05/2022 Cashier Spartannash | Delton, MI,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
02/2021 to 11/2021 Front Desk Associate Maxx Fitness Clubs | Allentown, PA,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Facilitated successful front desk operations for high-volume hotel.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
02/2021 to 03/2021 Customer Service Representative Safran Group | Menomonee Falls, WI,
  • Handled inbound calls , answering customer inquiries and resolving issues
  • Resolved customer inquiries via phone and email, consistently exceeding target
  • Answered calls and emails from unsatisfied customers related to delays in loan acceptance.
09/2020 to 11/2020 Customer Service Representative Safran Group | Atlanta, GA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Responded to customer requests for unavailable products and suggested other suitable options
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Returned all routine and general customer calls in good time
  • Managed high-volume of inbound and outbound customer calls
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Investigated and solved routine, complex and long-standing customer issues each day
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits
  • Conducted CRM tasks to maintain quality assurance satisfaction levels
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
04/2019 to 08/2019 Baby Room Teacher Cargo Largo | Independence, MO,
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play
  • Read stories to children and taught painting, drawing and crafts
  • Created infant area, toddler area and preschool area of play within daycare area
  • Created and implemented developmentally-appropriate curriculum which addressed individual learning styles
  • Established weekly anecdotal records and portfolios to assess student progress
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Monitored entrances and exits to maintain safety and organized environments
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Prepared, served and cleaned up daily meals for 5 children.
05/2017 to 10/2018 Cashier Team Lead Papa Murphy's Holdings, Inc. | Green, OH,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Processed refunds for worn, damaged and broken merchandise.
07/2016 to 05/2017 Crew Member Schneider Electric | Oxford, OH,
  • Maintain confidentiality of customers' transactions
  • Count funds and reconcile daily summaries of transactions to balance books
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Mastered point-of-service (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Followed procedures for safe food preparation, assembly, and presentation
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Resolved complaints promptly and professionally
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Took initiative to find extra tasks when scheduled duties were completed
  • Drove team success by completing assigned task quickly and accurately
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Upheld high standards of productivity and quality in all areas of operations
  • Remained mindful of workplace safety according to predetermined specifications
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
  • Reviewed contents on food trays to check receiving complete order
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
03/2016 to 07/2016 Customer Service Representative Schneider Electric | Phoenix, AZ,
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Managed high-volume of inbound and outbound customer calls
  • Documented conversations with customers to track requests, problems and solutions
  • Used computer-aided telephone interviewing system to record data
  • Verified eligibility of individuals for survey by asking for relevant personal information and checking forms
  • Communicated survey procedures and objectives to interviewees
  • Reviewed results for completeness and accuracy before submitting
  • Returned all routine and general customer calls in good time
  • Responded to customer requests for unavailable products and suggested other suitable options
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
10/2015 to 03/2016 Customer Service Representative PCCW | City, STATE, Signiaccurately input information into electronic systems
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Documented conversations with customers to track requests, problems and solutions
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Delivered service and support to each customer, paving way for future business opportunities
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Managed high-volume of inbound and outbound customer calls
  • Responded to customer requests for unavailable products and suggested other suitable options
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Education and Training
    Expected in 01/2013 to to High School Diploma | Lincoln High School, Lincoln, NE GPA:
    Expected in to to | Southeast Community College Area, Lincoln, NE GPA:

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    Resume Overview

    School Attended

    • Lincoln High School
    • Southeast Community College Area

    Job Titles Held:

    • Front Desk Receptionist
    • Cashier
    • Front Desk Associate
    • Customer Service Representative
    • Customer Service Representative
    • Baby Room Teacher
    • Cashier Team Lead
    • Crew Member
    • Customer Service Representative
    • Customer Service Representative

    Degrees

    • High School Diploma
    • Some College (No Degree)

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