front desk receptionist resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Obtain a position as a team player in an organization where I can maximize my knowledge and skills to achieve the corporate goals.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and OnQ , Data entry, with friendly and decisive approach to resolving challenges.

  • Customer Service
  • Greet Guests
  • Call Answering and Routing
  • Accounting Techniques
  • Computer Proficiency
  • Data Entry and Database Software
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Delivery Coordination
  • Telephone Etiquette
  • Greeting and Seating Clients
  • Data Research and Analysis
  • Front Desk Operations
  • IBM Notes
  • Patron Engagement
  • Social Perceptiveness
  • Data Confirmation
  • Posting Charges
  • Setting Reservations
  • Email Software
  • Call Transfers
  • Microsoft Office
  • Corel Wordperfect
  • Blackbaud the Raiser's Edge
  • Microsoft Dynamics
  • Sorting and Delivering Mail
  • Personnel Management
  • Patient Correspondence
  • Web Browser Software
  • Availability Record Keeping
  • Patient Referral
  • Microsoft Excel
  • Impression Taking
  • Office Supplies and Inventory
  • Microsoft Windows
  • Patient Records Gathering
  • Fee Collection
  • Reading Comprehension
  • Confirming Transactions
  • Telephone Reservations
  • Patron Satisfaction
  • Reminder Calls
  • Concierge Services
  • Appointment Scheduling Software
  • Registration Services
  • Room Assignments
  • Directing Callers
  • Information Updates
  • Google Drive
  • Inquiry Requests
  • Filemaker Pro
  • Guest Registration
  • Preparing Memos
  • Intuit QuickBooks
  • Operational Requirements
  • Maintaining Guest Records
  • Personable Demeanor
  • Front Desk Reservations
  • Data Imports
  • Critical Thinking
  • Microsoft Outlook
  • Meeting Support
  • Quality Control Analysis
  • Records Pulling
  • Word Processing
  • Learning Strategies
  • Appointment Confirmation
  • File and Records Management
  • Management of Financial Resources
  • Lobby Maintenance
  • Information Assurance
  • Coordination
  • Service-Orientation
  • Speaking
  • Writing
  • Programming
  • Instructing
  • Negotiation
  • Strong Telephone Etiquette
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
Diamond Hill Jarvis High School Fort Worth, TX Expected in High School Diploma : - GPA :
, Expected in G.E.D : - GPA :
, Expected in 2020 High School : - GPA :
Work History
Renaissance - Front Desk Receptionist
Dallas, TX, 09/2019 - 07/2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Prepared weekly employee work schedules for team members.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
Houston Medical Center - Cashier
Warner Robins, GA, 10/2018 - 11/2018
  • Recorded customers' orders at drive-thru and counter
  • Monitoring consistently the food quality and service quality of orders being served
  • Operated computer/cash register and enthusiastically accepted payments from customers.
Houston Medical Center - Cashier
Perry, GA, 10/2018 - 11/2018
  • Recorded customers' orders at drive-thru and counter
  • Monitored orders and ensure they arrived in a quick and in an organized manner
  • Swept, mopped, and kept up with cleaning tasks regularly.
Taqueria Torres - Server/Waitress
City, STATE, 06/2017 - 08/2017
  • Served food and drink orders quickly and accurately
  • Maintained a clean work area and other daily shift duties
  • Demonstrated strong teamwork and multitasking abilities
English :
Native or Bilingual
Negotiated :
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Diamond Hill Jarvis High School

Job Titles Held:

  • Front Desk Receptionist
  • Cashier
  • Cashier
  • Server/Waitress


  • High School Diploma
  • G.E.D
  • High School

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