front desk receptionist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Polite and accommodating Receptionist bringing 23 years of experience in hospitality settings. Sincere and helpful when working with Clients, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions. Dependable and hands on. Team Player and valued employee who can handle high stress situations. Loyal with a strong sense of Work ethic. Demonstrates positive attitude with ability to adapt to any situation. Talented in customer relations and problem solving with a knack for organizing.

  • Conflict management
  • Proficient in Excel
  • Well versed with Future POS and Club Systems
  • Proficient with Office
  • Record keeping
  • Oral and writing communication
  • Cash transactions
  • Sales
  • Team collaboration
  • Management and team leading
  • Hospitality services
  • Appointment confirmation
  • Email and telephone decorum
  • Customer assistance and interaction
  • Competent With Corel and Canva design Programs
  • Technology Savvy
  • Monogramming, Vinyl Applications and Heat press experience
  • Steady hand with Keen Eye for details
  • Accomplished lasting Logo Designs
  • T-shirt design
Front Desk Receptionist, 03/2020 - Current
Sage Hospitality Resources, Llp Charlotte, NC,
  • Scheduled and confirmed appointments.
  • Utilized Excel to keep track of records and Payments towards many of the different services that were offered.
  • Always Kept a kind and Professional attitude.
  • Gave tours, explained and pointed out property details to guests, including pool, spa, tennis courts, and the different fitness rooms.
  • Working with the owner to tackle the tasks she needed taken care of in a proficient manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Found solutions to problems to make things easier for everyone for the long term.
  • Confirmed transactional data by verifying name and payment information and clearly. communicating costs and fees to patrons.
  • Completed different kinds of contracts, prorated and set up Monthly payments.
  • Ran Sale Summary reports Monthly and Compared it to our written reports to ensure that everything was entered correctly.
  • Organized and sorted Summer Camps, Swimming Lessons and Personal Training Folders Keeping track of Payments and Schedules.
  • Kept the Gym clean and tidy always going the extra mile to keep up with our daily, weekly and monthly cleaning duties.
  • Answered phone calls, provided information to callers and answered any questions they had.
  • Welcomed members to front desk and engaged in friendly conversations while conducting check-in process.
  • Processed payments and updated accounts to reflect balance changes.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase sales based on what members were buying.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Carried self with respect and returned that same respect to others.
Daytime Manager, Server, Trainer, 06/1998 - 02/2020
Little River Inn City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained newly hired employees to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Took large reservations informing the Kitchen and servers. Scheduled the correct amount of workers for the event. Making sure that everything was ordered, set up and followed through. Kept in touch with the Patrons by email or phone calls before the Dinner took place.
  • Successfully Established a good rapport with the health inspectors personally addressing issues timely.
  • Trained new servers and Cashiers with Professionalism of working in a fine dining atmosphere.
  • Assisted my team with whatever they needed help with including BOH.
  • Made rounds and Checked on Patrons ensuring everything was satisfactory.
  • Keep track of Alcohol inventory placing orders weekly, being mindful of costs, maintaining good relations with vendors.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Made sure all place settings had fresh tablecloths, tableware and flowers to create appealing tables.
  • Worked closely with the Main Office, sending faxes, timesheets and calculated tips through excel spreadsheets to complete payroll.
  • Worked closely with my boss to help assist her with any Priority task or that she needed help with in a timely manner.
  • Addressed bad conduct in a professional Manner. Talking to employees and leading them to get better productivity out of them.
  • Printed, handed out and kept track of employee packets.
  • Kept a good attitude with my fellow coworkers.
Monogramming, Sales, Warehouse Managment, 02/1997 - 05/1998
Lipari's Sporting Goods City, STATE,
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Recommended merchandise options to fulfill variety of customer wants and needs.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Suggested products and services to match customers' stated needs and preferences.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Ran Multi-needle Monogramming machines ensuring that it was performing properly.
  • Checked finished designs for accuracy.
  • Involved in Screen Printing Process
  • Well versed with Vinyl cutting and application techniques.
Education and Training
High School Diploma: , Expected in 01/1999
New Iberia Sr. High - New Iberia,
Status -
  • Completed coursework in Nursing, and received a CNA, being awarded with a Best Bedside Manner Certificate.
  • CNA License - 1998

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Resume Overview

School Attended

  • New Iberia Sr. High

Job Titles Held:

  • Front Desk Receptionist
  • Daytime Manager, Server, Trainer
  • Monogramming, Sales, Warehouse Managment


  • High School Diploma

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