Front Desk Receptionist Resume Example Aveda Institute

FRONT DESK RECEPTIONIST

Summary

Service-oriented Front Desk Agent with four years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences.

Skills

Cash transactions
Front office management
Customer assistance and interaction
Meeting arrangements
Call routing
Listening skills
Fluent in [English] and [Spanish]

Issue handling
Team collaboration
Administrative skills
Office supplies ordering
Appointment confirmation
Email and telephone decorum
Administrative support

Experience

Aveda InstituteFebruary 2020 to March 2020Front Desk Receptionist
San Jose , Ca

Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Facilitated front desk operations for busy high-volume hotel.
Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
Secured guest valuables in main safe or individual boxes.
Responded to inquiries and room requests made online, by phone or email.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Arranged special accommodations for guests to maintain optimal satisfaction.
Computed guest billings and posted charges to room accounts.
Set guest and group reservations and processed check-ins and check-outs.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Monitored reservations to track incoming parties and special events.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Created and optimized employee schedules to secure proper coverage for all shifts.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

The Salon Professional AcademySeptember 2017 to September 2018Salon Coordinator
San Jose , Ca

Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
Marketed salon products and services, such as shampoo and pedicures, helping boost overall establishment revenues.
Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
Supervised waiting area to maintain cleanliness and welcoming atmosphere.
Checked members and guests in promptly for appointments.
Inspected equipment and work stations to comply with established standards and regulations.
Listened to customer feedback and responded to maintain or improve processes.
Created marketing signs or flyers for sales or promotional events.
Improved customer satisfaction by finding creative solutions to problems.

Safari Kid San JoseJune 2015 to September 2017Front Desk Assistant
San Jose , Ca

Managed customer complaints and rectified issues to complete satisfaction.
Created and optimized employee schedules to secure proper coverage for all shifts.
Conducted research using various media sources to obtain relevant data for staff requirements.
Computed bills, collected payments and made change for guests.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Counted product stock to maintain inventory records.
Properly verified customer identification for alcohol or tobacco purchases.

Education and Training

Unitek College - SacramentoAugust 2015Bachelor of ArtsSacramento, CA

The Salon Professional Academy Some College (No Degree): CosmetologySan Jose , Ca

Accomplishments

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Resume Overview

Companies Worked For:

Aveda Institute
The Salon Professional Academy
Safari Kid San Jose

School Attended

Unitek College - Sacramento
The Salon Professional Academy

Job Titles Held:

Front Desk Receptionist
Salon Coordinator
Front Desk Assistant

Degrees

Bachelor of Arts
Some College (No Degree) : Cosmetology

Front Desk Receptionist Resume Example

Resume Score: 80%

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