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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Service-oriented Front Desk Agent with four years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences.

Skills
  • Cash transactions
  • Front office management
  • Customer assistance and interaction
  • Meeting arrangements
  • Call routing
  • Listening skills
  • Fluent in [English] and [Spanish]
  • Issue handling
  • Team collaboration
  • Administrative skills
  • Office supplies ordering
  • Appointment confirmation
  • Email and telephone decorum
  • Administrative support
Experience
Sentinel Technologies IncFebruary 2020 to March 2020Front Desk Receptionist
Glenview , IL
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Facilitated front desk operations for busy high-volume hotel.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Secured guest valuables in main safe or individual boxes.
  • Responded to inquiries and room requests made online, by phone or email.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Monitored reservations to track incoming parties and special events.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Salon PatrickSeptember 2017 to September 2018Salon Coordinator
Aurora , OH
  • Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
  • Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
  • Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
  • Marketed salon products and services, such as shampoo and pedicures, helping boost overall establishment revenues.
  • Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Checked members and guests in promptly for appointments.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Created marketing signs or flyers for sales or promotional events.
  • Improved customer satisfaction by finding creative solutions to problems.
Virginia Commonwealth UniversityJune 2015 to September 2017Front Desk Assistant
Richmond , VA
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Computed bills, collected payments and made change for guests.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted product stock to maintain inventory records.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Unitek College - SacramentoAugust 2015Bachelor of ArtsCity, State
The Salon Professional Academy Some College (No Degree): CosmetologyCity, State
Accomplishments
  • Welcome to Dropbox! Keep your files safe Take your stuff anywhere Send large files Work on files together Learn how to get started with Dropbox: Keep your files safe Dropbox lets you save photos, docs, videos and other files — all in one place — and automatically backs up your stuff.
  • So if your computer breaks down or you leave your phone on the train, your stuff is safe.
  • On Windows or Mac 1.
  • Make sure you've installed the desktop app on your computer.
  • 2.
  • Drag and drop files into the Dropbox folder.
  • That's it! Add files to your Dropbox WINDOWS 1 continued home MAC On iOS or Android 1.
  • Tap the More actions menu (...) icon in the top right corner.
  • 2.
  • Choose Upload File (in iOS) or Upload here (in Android).
  • 3.
  • Select the location you'd like to upload files from.
  • 4.
  • Select the files you'd like to add, and then tap Upload.
  • IOS ANDROID continued On dropbox.com 1.
  • Sign in to dropbox.com.
  • 2.
  • Click the blue Upload file button at the top of the window.
  • 3.
  • Choose the file you'd like to add and click Open.
  • 4.
  • Or, just drag and drop files directly into your web browser.
  • Home WEB Save your photos and docs to Dropbox, and access them on any computer, phone, or tablet with the Dropbox app.
  • Every file you save to Dropbox is automatically synced to all your devices, so you can get to your stuff from anywhere.
  • Take your stuff anywhere 2 Get the desktop app Get the iOS app Get the Android app continued Install the desktop and mobile apps home Need to send a file.
  • Just add it to your Dropbox, share a link to it, and you're done.
  • No matter how large the file is, anyone with the link can view or download a copy — even if they don't have a Dropbox account.
  • On dropbox.com 1.
  • Sign in to dropbox.com, and find the file or folder you'd like to share.
  • 2.
  • Hover over the file or folder, and click the Share button that appears.
  • 3.
  • Enter the email addresses of the people you want share a file with and click Share.
  • Or click Copy link to share with anyone, even if they don't use Dropbox.
  • You can copy and paste the link into an email, instant message, or wherever you'd like people to access it.
  • Send large files 3 continued home Share a link to a file On Windows or Mac 1.
  • Install the Dropbox desktop app if you haven't already.
  • 2.
  • Open your Dropbox folder, and find the file or folder you'd like to share.
  • 3.
  • Right-click on the file and select Copy Dropbox Link.
  • The link will be copied automatically.
  • Just paste it wherever you'd like.
  • Continued home Collaborate on presentations and docs — without emailing files back and forth.
  • Just create a shared folder and add other people to it.
  • When you edit a file in a shared folder, everyone instantly gets the latest version on their devices.
  • On dropbox.com 1.
  • Sign in to dropbox.com,and click on the Sharing tab on the left side of the window.
  • 2.
  • Choose New shared folder at the top of the window, select I'd like to create and share a new folder, then click Next.
  • 3.
  • Enter a name for your shared folder, then click Next.
  • Work on files together 4 continued Set up a shared folder home 4.
  • Enter the email addresses of the people you want to invite.
  • 5.
  • Add a personal message and set Can edit or Can view permissions, and then click Share.
  • Continued home You're all set to use Dropbox.
  • Get started now, and let us know what you think on Twitter.
  • Hooray, now you're a Dropbox all-star! 5 continued home See more tips and tricks Check out our Help Centre to learn how to recover old versions of files, save space on your computer with Selective Sync, and explore other advanced features.
  • Dropbox also includes a number of security tools to help you further protect your account and data.
  • Visit our Security page to learn how to create a strong, unique password, enable two-step verification, and adjust your security settings.
  • There's even more to Dropbox Need more space or extra sharing controls? Learn more about Dropbox Plus.
  • Looking for a better way to collaborate at work.
  • Learn more about Dropbox Business.
  • Happy Dropboxing! home.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • Unitek College - Sacramento
  • The Salon Professional Academy

Job Titles Held:

  • Front Desk Receptionist
  • Salon Coordinator
  • Front Desk Assistant

Degrees

  • Bachelor of Arts
    Some College (No Degree) : Cosmetology

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