Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated and reliable professional with 3+ years demonstrating strengths in medical office administration, customer service needs and time management. Manage all records and paperwork with systematic approach and strong attention to detail. Familiar with insurance and patient protection requirements. Excellent verbal and written communicator.

  • Multi Tasking Abilities
  • Medical office administration
  • Independent Worker/Capable of working with low supervision
  • Telephone Etiquette
  • EMR / EHR
  • Performance Improvement
  • Sensitive Information Handling
  • Mail Handling/Sorting/Labeling
  • Problem-solving capabilities/Strategic Planning
  • Office Visit + Surgery Scheduling
  • Cash Handling
  • Office organization
Work History
Insurance Verifier/Surgery Scheduler/Front Office Assistant, 08/2021 - Current
Surgery Partners East Greenwich, RI,
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Verified all patient demographic information when registering for services.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Processed medical records requests from outside providers according to facility, state and federal law.
Front Desk Receptionist, 09/2018 - Current
Exela Technologies Inc. Memphis, TN,
  • Welcome office visitors warmly and make sure to alert staff of arrivals for scheduled appointments.
  • Promptly schedule patient(s) appointments via phone or patient portal using physicians scheduling guidelines for: Medical Cannabis, Infectious Disease, Diabetes and Internal Medicine.
  • Assisting patient(s) fill out and understand all necessary documentation/forms 100% prior to receiving clinical care.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Processed invoices and expenses to facilitate on-time payments received by outside parties requesting medical records.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative, 05/2017 - 07/2018
Bed Bath & Beyond Inc. City, STATE,
  • Inbound/Outbound Calling/Email/Chat/Third-Party Contacts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns 100%.
  • Entered customer interaction details in into their software data base to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Customer Service /Administrative Assistant, 05/2015 - 05/2017
Discover Financial Services City, STATE,
  • Notified customer of application denial or approval and come up with future solutions for their future.
  • Utilize Data Tools to efficiently communicate with customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals by 100%.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
High School Diploma: , Expected in 06/2014
Cyprus High School - Magna, UT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Cyprus High School

Job Titles Held:

  • Insurance Verifier/Surgery Scheduler/Front Office Assistant
  • Front Desk Receptionist
  • Customer Service Representative
  • Customer Service /Administrative Assistant


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: