Dedicated and reliable professional with 3+ years demonstrating strengths in medical office administration, customer service needs and time management. Manage all records and paperwork with systematic approach and strong attention to detail. Familiar with insurance and patient protection requirements. Excellent verbal and written communicator.
Skills
Multi Tasking Abilities
Medical office administration
Independent Worker/Capable of working with low supervision
Telephone Etiquette
EMR / EHR
Performance Improvement
Sensitive Information Handling
Mail Handling/Sorting/Labeling
Problem-solving capabilities/Strategic Planning
Office Visit + Surgery Scheduling
Cash Handling
Office organization
Work History
Insurance Verifier/Surgery Scheduler/Front Office Assistant, 08/2021 - Current Surgery Partners – East Greenwich, RI,
Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Delivered clerical support by handling range of routine and special requirements.
Directed phone inquiries, answered customer questions and scheduled appointments.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Maintained clean reception area to promote positive, professional environment for clients.
Verified all patient demographic information when registering for services.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Processed medical records requests from outside providers according to facility, state and federal law.
Front Desk Receptionist, 09/2018 - Current Exela Technologies Inc. – Memphis, TN,
Welcome office visitors warmly and make sure to alert staff of arrivals for scheduled appointments.
Promptly schedule patient(s) appointments via phone or patient portal using physicians scheduling guidelines for: Medical Cannabis, Infectious Disease, Diabetes and Internal Medicine.
Assisting patient(s) fill out and understand all necessary documentation/forms 100% prior to receiving clinical care.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Processed invoices and expenses to facilitate on-time payments received by outside parties requesting medical records.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative, 05/2017 - 07/2018 Bed Bath & Beyond Inc. – City, STATE,
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