Front Desk Receptionist Resume Example Jacksonville Orthopaedic Institute

FRONT DESK RECEPTIONIST

Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.

Skills

Office administration
Telephone etiquette
Office organization
Technical Support
Time management
File management
Scheduling
Cash Handling
Administrative support
Filing
Problem-solving skills
Call forwarding
Verbal and written communication
Sensitive information handling
Departmental support
Skilled in [Software]

Expense reporting
Problem-solving
Word processing
Medical office administration
Insurance Verification
Outpatient care
Appointment Scheduling
Reminder calls
Medical billing and coding
Payment collection
Medical Records Management
Patient Scheduling
MS Office
Problem resolution
Team management

Work History

Front Desk Receptionist, 05/2019 to Current
Jacksonville Orthopaedic Institute – Jacksonville, FL

Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Checked patient data including insurance, demographic and health history to keep information current.

Sells Rep, 08/2018 to 05/2019
T-ROC Equipment LLC – Macclenny, FL

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Cashier, 02/2016 to 07/2018
McDonald's – Baldwin, FL

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
Used cash registers and POS systems to request and record customer orders and compute bills.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with special services, account updates and promotional options.

Tour Guide, 03/2015 to 01/2016
Tennessee Happy Trail Walking Horses – Fernandina Beach, FL

Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
Developed tour programming to enhance guest experiences.
Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Built personal relationships with guests to promote positive experiences.
Collected and deposited payments from guests.
Trained apprentice guides to educate on information to present to tourists and travelers.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High School Diploma: 05/2018
Charlton County High School - Folkston, GA

Resume Overview

Companies Worked For:

Jacksonville Orthopaedic Institute
T-ROC Equipment LLC
McDonald's
Tennessee Happy Trail Walking Horses

School Attended

Charlton County High School

Job Titles Held:

Front Desk Receptionist
Sells Rep
Cashier
Tour Guide

Degrees

High School Diploma : 05/2018

Front Desk Receptionist Resume Example

Resume Score: 80%

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