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front desk receptionist resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Friendly associate looking for new experiences or a long term career that allows for new ideas and experiences everyday. Enthusiastic clerical professional with 1.5 years of experience helping customers and teammates in customer service environments ranging from retail, to restaurant, to hotel. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, checking in and confirming future reservations, and performing money services for both guests and kitchen. Highly organized and accurate when entering data in OnQ, Excel, or Quore and maintaining filing systems. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 1 year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Customer service
  • Strong verbal communication Extremely organized
  • User interface understanding
  • Self-motivated
  • Product testing
  • Risk management processes and analysis
  • Time management
  • Data entry
  • Microsoft Word
  • Night Audit
  • Assessments
  • Retail customer service
  • Comprehending and responding to retail customer needs
  • Full results: Proficient
  • Scheduling and budgeting
  • Written communication
  • Best practices for writing, including grammar, style, clarity, and brevity
  • Basic computer skills
  • Performing basic computer operations and troubleshooting common problems
  • Analyzing data
  • Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
  • Data entry: Accuracy
  • Entering data quickly and accurately
  • Data entry: Attention to detail
  • Maintaining data integrity by detecting errors
  • Entering data quickly and accurately
  • Customer service
  • Identifying and resolving common customer issues
  • Scheduling
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Administrative assistant/receptionist
  • Spreadsheets with Microsoft Excel
  • Knowledge of various Microsoft Excel features, functions, and formulas
  • Email and telephone decorum
  • Meeting arrangements
  • Cash transactions
  • Listening skills
  • Customer assistance and interaction
  • Appointment confirmation
  • Keenness of insight
  • Issue handling
  • Technologically savvy
  • Team collaboration
  • Effective planning
  • Call routing
  • Hospitality services
  • Analytical mastery
Experience
Front Desk Receptionist, 05/XXX1 - Current
Xator Pope Air Force Base, NC,
  • In my current position as front desk receptionist I am the face of the Hilton Garden Inn of Elkhart when people walk in
  • I have have performed night audit when necessary
  • Assisted callers with reservations on a regular basis
  • Answered all inquiries of information in a efficient manner with the most accurate information possible.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Processed payments and updated accounts to reflect balance changes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Seasonal Sales Associate, 12/2019 - 12/XXX0
Cost Plus World Market Charlotte-University Area, NC,

Stocked shelves and supplies and organized displays

Attended to customers needs while also completing assigned duties

Welcomed customers into the store and helped them locate items

Ensured shop is clean and merchandise well displayed, and company website upgraded with merchandise stock

Educated customers about the brand to excite about the company's mission and values

Processing card and cash payment

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application.

Built and maintained relationships with peers and upper management to drive team success.

Answered incoming telephone calls to provide store, products and services information.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Coached team members on security risks and loss prevention to aid in mitigating store theft.

Line Cook, 10/2019 - 05/XXX0
Marcus Corporation Waite Park, MN,
  • Prepared
  • Laced food, in proper storage containers and put perishable items in the refrigerator for later use and to prevent spoilage
  • Trained
  • Maintain food service standard of sanitation
  • Followed proper food handling methods and maintained the correct temperature of all food products
  • Recorded and reported status of various ingredient stock levels to notify the manager to reorder products
  • Delivered soiled dishes and pots and pans to the washing areas and assisted in cleaning and drying all items
  • Plan and prepare food items for a buffet
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
  • Restocked all food items throughout the shift to guarantee cooks had all necessary ingredients needed for service
  • Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift
  • Kept stations stocked and ready for use to maximize productivity.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Cooked multiple orders simultaneously during busy periods.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Education and Training
High school diploma or GED: Culinary Arts, Expected in 05/XXX0
-
Ivy Tech Community College - South Bend, IN
GPA:
Status -

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Resume Overview

School Attended

  • Ivy Tech Community College

Job Titles Held:

  • Front Desk Receptionist
  • Seasonal Sales Associate
  • Line Cook

Degrees

  • High school diploma or GED

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