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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dependable and courteous with 15 years of experience offering excellent administrative, customer service abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Knowledgeable and tolerant with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Upbeat with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Self-sufficient with experience supporting daily reception tasks in healthcare office setting . Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking and responsible with the willingness to learn.

Skills
  • Effective planning
  • Listening skills
  • Customer assistance and interaction
  • Microsoft Office
  • Correspondence
  • Cash transactions
  • Team collaboration
  • Issue handling
  • Oral and writing communication
  • Office supplies ordering
  • Meeting arrangements
  • Appointment confirmation
  • Administrative skills
  • Hospitality services
  • Front office management
  • Recordkeeping
  • Conflict management
  • Package and mail receipt
Experience
Company Name | City, StateFront Desk Receptionist07/2020 - Current
  • Performed administrative support tasks, including answering phones and creating treatment plans, completing all duties within required timeframes.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change also verifying Insurance information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Company Name | City, StateCertified Nursing Assistant02/2018 - 07/2020
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Company Name | City, StateAssistant Manager03/2016 - 01/2018
  • Planned and prepared workflow schedules, delegating tasks for 8-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Assisted director in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Trained team of 8 to deliver outstanding customer service, boosting customer satisfaction.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Company Name | City, StateSenior Plasma Center Technician01/2013 - 01/2014
  • Followed laboratory guidelines for handling biological specimens.
  • Cleaned and sterilized lab area, tools and equipment.
  • Processed 30 hematology and chemistry samples daily, including manual reporting and quality reviews.
  • Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
  • Reviewed patient data, prepared data reports and signed off on release of information requests.
  • Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
  • Maintained clean and fully operational laboratory equipment.
Education and Training
Horace Mann High School | City, StateHigh School Diploma2009
Moraine Park Technical College | City, StateCertification in Certified Nursing Assistant 2018
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Resume Overview

School Attended

  • Horace Mann High School
  • Moraine Park Technical College

Job Titles Held:

  • Front Desk Receptionist
  • Certified Nursing Assistant
  • Assistant Manager
  • Senior Plasma Center Technician

Degrees

  • High School Diploma
    Certification in Certified Nursing Assistant

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