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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Professional Summary

Personable and energetic. Committed to delivering excellence in all facets of customer service and administrative support.

Skills
  • Telephone etiquette
  • Office administration
  • Scheduling
  • Travel coordination
  • Mail handling
  • Administrative support
  • Office management
  • Filing
  • Skilled in Word and Excel
  • Verbal and written communication
  • Data Entry
  • Call forwarding
  • Researching skills
  • Word processing
  • Problem-solving skills
  • File management
  • Sensitive information handling
  • Office organization
  • Cash Handling
  • Problem-solving
Work History
Front Desk Receptionist, 11/2018 to Current
Company Name – City, State
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Teller, 10/2016 to 07/2018
Company Name – City, State
  • Prepared, sorted and distributed [Type] reports to appropriate branches.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Coordinated daily cash reconciliation in high-volume location.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Maintained balancing record with accuracy.
  • Served needs of more than 20 customers in busy environment.
  • Advised clients on mortgage, education and personal loans.
  • Handled various accounting transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Collected member loan payments.
  • Organized, stocked and maintained teller window area.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained teller drawer to perform bank transactions.
Sales Associate, 08/2013 to 10/2016
Company Name – City, State
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prepared cash deposits, with zero discrepancies.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma: 05/2013
Roxana Senior High School - City
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Resume Overview

School Attended

  • Roxana Senior High School

Job Titles Held:

  • Front Desk Receptionist
  • Teller
  • Sales Associate

Degrees

  • High School Diploma : 05/2013

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