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Dependable and courteous front desk receptionist with 2 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Polite and accommodating bringing 4 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Self-motivated with 4 years of experience in guest services. Pleasant personality coupled with talents in keeping customers content and comfortable. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Upbeat with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.
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- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Entered data in Dentrix software to keep records of patient as confidential as possible.
- Responded to customer concerns and issues by offering a quick solution and giving comfort.
- Coordinated and communicated with 5 or more clients daily to gather pertinent information.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed more than 5 incoming calls per day.
- Answered calls to help customers each time assistance was needed.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Kept detailed records of daily progress and incidents.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Laid out dental instruments and equipment before procedures.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and confirming quality care.
- Scheduled cleanings and dental appointments for patients using Dentrix Software.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Built loyal patient following and Claireined many return patients by providing empathetic and caring service.
- Supported dentist chairside with procedures including teeth cleanings, root canals and teeth extractions.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system using Dentrix Software and observed all confidentiality rules to maintain patient privacy.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Gathered medical information, dental health history and vitals from patients.
- Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, and giving patients opportunity to ask questions.
- Positioned patients for treatment by making chair adjustments, repeating dental treatment, offering comfort to nervous patients, and prepared necessary equipment for procedures.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Uplift Williams Preparatory High School - Dallas, TX
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Resume Overview
School Attended
- Uplift Williams Preparatory High School
Job Titles Held:
- Front Desk Receptionist
- Processor Operator
- Dental Asisitant
Degrees
- High School Diploma
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