LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Front Desk Receptionist
Please provide a type of job or location to search!
SEARCH

Front Desk Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
FRONT DESK RECEPTIONIST
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Telephone etiquette
  • Word processing
  • Filing
  • Bookkeeping
  • Office supplies inventory management
  • Problem-solving skills
  • Problem-solving
  • Verbal and written communication
  • Mail sorting
  • Researching skills
  • File management
  • Call forwarding
  • Skilled in Software
  • Data Entry
  • Mail handling
  • Cash Handling
Work History
Front Desk Receptionist08/2019 to 03/2020
The Rita Suites – Las Vegas, NV
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Guest Service Representative03/2011 to 07/2019
The Jockey Club – Las Vegas, NV
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Guest Service Representative05/2000 to 11/2010
Summer Bay Resort – Las Vegas, NV
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Education
Diploma: General Studies06/1985Rochelle High School- Rochelle, IL
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Rita Suites
  • The Jockey Club
  • Summer Bay Resort

School Attended

  • Rochelle High School

Job Titles Held:

  • Front Desk Receptionist
  • Guest Service Representative

Degrees

  • Diploma : General Studies 06/1985

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Lead-Front-Desk-Receptionist-resume-sample

Lead Front Desk Receptionist

Health Scan Imaging

Cathedral City, California

Front-Desk-Receptionist-resume-sample

Front Desk Receptionist

Miami, Florida

Front-Desk-Receptionist-resume-sample

Front Desk Receptionist

Phoenix, Arizona

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.