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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Telephone etiquette
  • Word processing
  • Filing
  • Bookkeeping
  • Office supplies inventory management
  • Problem-solving skills
  • Problem-solving
  • Verbal and written communication
  • Mail sorting
  • Researching skills
  • File management
  • Call forwarding
  • Skilled in Software
  • Data Entry
  • Mail handling
  • Cash Handling
Work History
Front Desk Receptionist08/2019 to 03/2020
The Rita Suites – Las Vegas, NV
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Guest Service Representative03/2011 to 07/2019
The Jockey Club – Las Vegas, NV
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Guest Service Representative05/2000 to 11/2010
Summer Bay Resort – Las Vegas, NV
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Education
Diploma: General Studies06/1985Rochelle High School- Rochelle, IL
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Resume Overview

Companies Worked For:

  • The Rita Suites
  • The Jockey Club
  • Summer Bay Resort

School Attended

  • Rochelle High School

Job Titles Held:

  • Front Desk Receptionist
  • Guest Service Representative

Degrees

  • Diploma : General Studies 06/1985

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