LiveCareer-Resume

front desk receptionist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

hello im Jessica Claire, im a Focused individual bringing 10 years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need. Upbeat with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Outgoing, with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Skills
  • Keenness of insight
  • Proficient in windows,mac,POS
  • Front office management
  • Customer assistance and interaction
  • Meeting arrangements
  • Conflict management
  • Hospitality services
  • Technologically savvy
  • Effective planning
  • Office supplies ordering
  • Appointment confirmation
  • Team collaboration
  • Cash transactions
  • Recordkeeping
  • Call routing
  • Administrative skills
  • Listening skills
  • Email and telephone decorum
  • Issue handling
  • Oral and writing communication
  • Package and mail receipt
  • Proficient in MAC,windows, POS
Education and Training
Desert Hot Springs High School Desert Hot Springs, CA Expected in 06/2008 High School Diploma : - GPA :
College of The Desert Palm Desert, CA Expected in : Musical Theater And Business - GPA :
International School of Beauty Palm Desert, CA Expected in : Cosmetology - GPA :
Experience
Dignity Health - Front Desk Receptionist
Rancho Cordova, CA, 10/2017 - 09/2019
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered office phone and emails to schedule appointments, forward information and complete
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Pulled and organized requested documentation.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained front office cleanliness and organized supplies to increase packing task productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed more than 50 incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Kept storage offices organized and well-stocked to maximize operational efficiency.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Addressed information updates by making changes to records in POV system.
  • Organized and updated weekly promotions and sales schedules and monthly calendar obligations for various levels of management and staff.
Monarch Casino Black Hawk - Server Shift Leader
Black Hawk, CO, 10/2013 - 11/2017
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Assisted with performance reviews to identify areas of improvement.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Provided exceptional service to high volume of daily customers.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Supervised serving staff to drive high level of hospitality and food excellence.
Scheels Sports - Shoe Sales Specialist
Rochester, MN, 02/2009 - 12/2010
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Placed special orders or called other stores to find desired items for customers.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Stocked, organized and arranged new merchandise displays on sales floor.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.

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Resume Overview

School Attended

  • Desert Hot Springs High School
  • College of The Desert
  • International School of Beauty

Job Titles Held:

  • Front Desk Receptionist
  • Server Shift Leader
  • Shoe Sales Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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