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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with eighteen years of proven performance in fast-paced, high-stress environments.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Outgoing and handles multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Remarkable providing superior level of customer service to guests and prospective guests. Proven ability to run hotel front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Highly motivated sales person with talent for coordinating services for property guests. Qualified to multi-task in many different areas of customer service management with specialties in conflict resolution, team coordination and customer support.

Adaptable and courteous professional. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers in role of customer service.

Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands.

Skills
  • Keenness of insight
  • Meeting arrangements
  • Microsoft Office
  • Oral and writing communication
  • Administrative skills
  • Call routing
  • Hospitality services
  • Customer assistance and interaction
  • Front office management
  • Office supplies ordering
  • Package and mail receipt
  • Conflict management
  • Listening skills
  • Technologically savvy
  • Team collaboration
  • Cash transactions
  • Recordkeeping
  • Issue handling
  • Effective planning
Experience
05/2020 to Current
Front Desk ReceptionistHoward Johnson － Burlington, IA
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Computed guest billings and posted charges to room accounts.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed all front desk operations for busy high-volume hotel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
06/2019 to 06/2020
Associate CashierDollar Tree － Burlington, IA
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Distributed new merchandise efficiently to different departments.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Helped customers find specific products, answered questions and offered advice.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Arranged updated promotional displays every [Timeframe].
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
06/2016 to 03/2019
AssociateArbys － Burlington, IA
  • Drove team success by completing assigned task quickly and accurately.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted in supervising other teammates to ensure daily sales goals were met.
  • Obtained [Number]% customer satisfaction score within department.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education and Training
Expected in 10/2021
Associate of Arts: Business ManagementSoutheastern Community College － West Burlington, IA
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Resume Overview

Companies Worked For:

  • Howard Johnson
  • Dollar Tree
  • Arbys

School Attended

  • Southeastern Community College

Job Titles Held:

  • Front Desk Receptionist
  • Associate Cashier
  • Associate

Degrees

  • Associate of Arts : Business Management

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