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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

I am Dependable and courteous Young women with 5+ years of experience offering excellent administrative and customer service skills. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. A Reliable and enthusiastic worker who is Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Skills
  • Conflict management
  • Front office management
  • Proficient in [Software]
  • Administrative skills
  • Oral and writing communication
  • Package and mail receipt
  • Microsoft Office
  • Hospitality services
  • Meeting arrangements
  • Listening skills
  • Appointment confirmation
  • Office supplies ordering
  • Cash transactions
  • Call routing
  • Customer assistance and interaction
  • Effective planning
Experience
Marriott | Miami , FLFront Desk Receptionist08/2019 - 10/2020
  • Set guest and group reservations and processed check-ins and check-outs.
  • Facilitated front desk operations for busy high-volume hotel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Secured guest valuables in main safe or individual boxes.
  • Computed guest billings and posted charges to room accounts.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Input customer data and made immediate updates to reflect room changes.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Cal Air Cargo | Miami, FLCustomer Service Representative/Sales Assistant10/2019 - 07/2020
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Called potential customers to assess business needs and present value propositions.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Introduced customers to new offerings and updated accounts.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Handled data entry tasks using Word and Exell software.
  • Scheduled conferences and associated travel arrangements.
  • Interacted with supervisor and various experts to address escalated issues.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
Liberty Inn Hotel | Kissimmee, FLFront Desk Receptionist03/2018 - 05/2019
  • Set guest and group reservations and processed check-ins and check-outs.
  • Facilitated front desk operations for busy high-volume hotel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Input customer data and made immediate updates to reflect room changes.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
AJQ Services | Tampa, FLCustomer Service Specialist11/2017 - 12/2018
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Processed orders, keeping customers advised of status.
  • Documented conversations with customers to track requests, problems and solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Reviewed customer interactions and activity reports to identify and address concerns.
Education and Training
Chamberlain High School | Tampa, FLHigh School Diploma07/2018
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Resume Overview

Companies Worked For:

  • Marriott
  • Cal Air Cargo
  • Liberty Inn Hotel
  • AJQ Services

School Attended

  • Chamberlain High School

Job Titles Held:

  • Front Desk Receptionist
  • Customer Service Representative/Sales Assistant
  • Customer Service Specialist

Degrees

  • High School Diploma

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