LiveCareer-Resume

front desk receptionist resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude. Self-motivated front desk receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Point of Sale Systems
  • Food Safety Standards
  • Special Requests and Substitutions
  • Workflow Coordination
  • High Volume Dining
  • Bathroom Servicing
  • Staff Training
  • Team Player
  • Food and Beverage Service
  • Cool Under Pressure
  • High Energy and Stamina
  • Order Accuracy and Delivery
  • Conflict and Complaint Resolution
  • Age Verification
  • Cleaning and Sanitizing
  • Specials Promotion and Upselling
  • Relationship Building
  • Dining Room Cleaning and Upkeep
  • Able to Lift 30 Pounds
  • Warm and Friendly
  • Menu Memorization and Presentation
  • Service-Oriented
  • Transactions and Cash Handling
  • Tableside Service
  • Reservations Management
  • Food and Beverage Pairings
  • Courteous Phone Demeanor
  • Wine and Liquor Service
  • Multitasking and Prioritization
  • Valid Food Handlers Certification
  • Process Monitoring
  • Table Monitoring and Turnover
  • ServSafe Certified
  • Detail-Oriented
  • Adaptable and Flexible
  • To-Go Order Preparation
  • Reliable and Responsible
  • Team Leadership
  • Decision Making
  • Food Preparation and Safety
  • Computer Proficiency
  • Documentation and Reporting
  • Attention to Detail
  • Multi-Line Phone Systems
  • Prioritization and Time Management
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Courteous and Professional
  • Research and Data Analysis
  • Positive Attitude and Energetic
  • Exceptional Time Management
  • Chemical Cleaning
  • Ergonomics and Safety Training
  • Able to Lift 50 Lbs.
  • Interior and Exterior Cleaning
  • Room and Public Space Cleaning
  • Strong Work Ethic
Education and Training
Ignacio High School Ignacio, CO Expected in 05/2017 High School Diploma : - GPA :
Experience
Galaxy Solutions - Front Desk Receptionist
Tampa, FL, 03/2023 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Greeted customers, answered general questions and directed to appropriate locations.
Holiday Inn Club Vacations - Housekeeping Supervisor
New Orleans, LA, 11/2021 - 01/2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
Bloomingdales - Housekeeper
Northbrook, IL, 11/2021 - 01/2023
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Sorted and counted linens and organized in storage areas.
Burcham Hills - Waitress and Cook
East Lansing, MI, 09/2020 - 11/2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Clean facility floors and all stations, washing mats for the kitchen, blocking grills and fryers.
Healthcare Services Group - Cook
Morrison, CO, 12/2019 - 06/2020
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Transitioned between breakfast and lunch service.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated closely with servers to fully understand special orders for customers.
Bloomingdales - Hostess
Woodland Hills, CA, 04/2019 - 11/2019
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests.
  • Mopped floors at the end of the day, threw trashes away and cleaned bathrooms.
The Cleaning Authority - Housekeeper
Baton Rouge, LA, 09/2018 - 02/2019
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Documented and reported all necessary facility and building repairs observed.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Rocky Mountain Chocolate Factory - House Cleaning
Durango, CO, 01/2012 - 12/2018
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Jones Lange Lasalle Inc. - Dishwasher
Lincoln, NE, 05/2017 - 09/2018
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Trained new cafe workers in sales, customer service and safety.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and floor mats items used often by kitchen staff.
Glen Walker - Clerk
City, STATE, 06/2017 - 09/2017
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Mopped store and helped restock items.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Ignacio High School

Job Titles Held:

  • Front Desk Receptionist
  • Housekeeping Supervisor
  • Housekeeper
  • Waitress and Cook
  • Cook
  • Hostess
  • Housekeeper
  • House Cleaning
  • Dishwasher
  • Clerk

Degrees

  • High School Diploma

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