Front Desk Receptionist Resume Example
Self-sufficient [Job Title] with experience supporting daily reception tasks in [Type] office. Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking and responsible with fluency in [Language] and [Language].
Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
High-energy [Job Title] possessing experience and strong knowledge of [Type] industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Well-organized [Job Title] with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency in [Software].
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Hyatt - Delray Beach , FL
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
Johnson Controls, Inc. - Hilliard , OH
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Cantaritos - City , STATE
- Provided exceptional service to [Number] customers per day at [Type] establishment.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared and served cold, hot and [Type] beverages to guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
McDonald’s - City , STATE
- Led team of [Number][Type] professionals meeting [Area of expertise] needs.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Health care provider CPR
- Certified [Job Title], [Company Name] - [Year]
- [Area of certification] Training - [Year]
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Resume Overview
School Attended
- George Washington High School
Job Titles Held:
- Front Desk Receptionist
- Inspection Manager
- Restaurant Waitress
- McDonald's Manager
Degrees
- High School Diploma
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