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front desk receptionist resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Highly organized with exemplary multitasking, time management and customer service skills. Responsible, computer savvy professional willing to go extra mile to assist others with solving problems.

Skills
  • Courteous and Professional
  • Multitasking and Prioritization
  • Multi-Line Phone Systems
  • Administrative Support
  • Documentation and Reporting
  • Records Management
  • Verbal and Written Communication
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Attention to Detail
  • Visitor and Customer Relations
  • Customer Service-Oriented
  • Prioritization and Time Management
  • Computer Proficiency:
  • Microsoft Office Suite
  • Intuit QuickBooks
Work History
04/2021 to Current
Front Desk Receptionist Intralox Italy, TX,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Explained details regarding property to acclimate patrons to our environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Contacted house cleaners and maintenance department immediately to resolve homeowner and renter issues.
  • Reported facility and unit maintenance problems to appropriate personnel for immediate remediation.
  • Promoted local entertainment and sporting events and offered details to assist homeowners.
  • Produced high-quality documents, spreadsheets and presentations for internal and homeowner-facing needs.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained staff directory and company policy handbook for quick emergency access.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and office data.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
10/2020 to 04/2021
Direct Support Professional Upstate Cerebral Palsy Sylvan Beach, NY,
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
11/2017 to 12/2020
Associate Hunt Companies Finance Trust, Inc. Dayton, OH,
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
Expected in to to
No Degree:
Community College of Vermont - Rutland, VT,
GPA:

Took college courses in High School to receive extra early college credits.

Expected in 05/2024 to to
Bachelor of Science: Social Work And Sociology
Casleton University - Castleton VT,
GPA:
Expected in 06/2019 to to
High School Diploma:
Rutland Senior High School - Rutland, VT
GPA:

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Resume Overview

School Attended

  • Community College of Vermont
  • Casleton University
  • Rutland Senior High School

Job Titles Held:

  • Front Desk Receptionist
  • Direct Support Professional
  • Associate

Degrees

  • No Degree
  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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